**Swedish Speaking Service Desk Representative** _Location: Budapest, Hungary – Mill park office building_ _Full-time employment_ _Hybrid work mode_ **We offer:** + Competitive salary and benefit package (cafeteria + annual bonus) + Training and continuous learning and certification opportunities + Chance to be part of a rapidly expanding organization + Multilingual, multicultural environment with native colleagues + All You Can Move SportPass (at a discounted price) + Medical benefit package + Reimbursable language courses + Team events, company events + Relocation package + High value awards and recognitions **Job responsibilities** + Resolving IT issues of our clients, act as first point of contact for the customer **_(Level 1 IT support)_** + Handling end-user calls and web queries via tools, phone and email + Documentation and precise administration, logging of calls on the ticketing tool + Delegation of problems which cannot be resolved on first level to the competent Level 2 teams + Keep the user informed, own and follow-up ongoing cases + Maintaining and improving customer satisfaction level **You are** + Advanced or native in Swedish language and you have upper-intermediate English language skills + Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must + A university graduate - fresh graduates are welcome! + You have willing-to-learn attitude & customer focus mindset + Excellent communication skills – both written and spoken + Flexible, multitasking, dynamic personality, team player attitude + You have logical thinking, good problem solving skills + Open for the following service window: Monday to Friday 7am – 9pm Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.