Bangalore, India
1 day ago
SW (Tech) Support Engineer

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Location:

Bangalore,IND

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Software GPS – Tier 3We are looking for a highly talented Software GPS Engineer to join our unique team.What’s in it for you?Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. You will be working on one of our futuristic products, which is designed to _enhance semiconductor manufacturing by leveraging AI and machine learning to provide real-time insights, predictive analytics, and process optimization.What you'll be doing:Function as a technical support Tier for SW issuesSupport all customer tool issues that don’t require code changes.Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.Reproduce customer issues on internal systems. Perform Root Cause Analysis.Proactively identify points of failure and drive for resolution.Involvement in new SW development Take part in SW development road map milestones, new features reviews, and customer demos.Create and maintain the lab environment and perform Dry-run activities for new SW versions.Actively participate in new products introduction discussions.On-site Projects:Perform new installations/SW upgrades on customer semiconductor fabs.Troubleshoot complex cases and field support teams.Support Infrastructure:Develop training programs for field engineers and end users.Proactively drive support-related feature developments within the team.Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methodsRequired Education: Bachelor/master’s degree in computer science and/or engineering.

Customer Experience:

Collect end-user pain points and work on solutions.Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.What should you have?Self-Learning capability and passion to learn new technology.Good understanding of networking, Linux systems, docker, Kubernetes, ArgoCD, Observability tools and containerization.Proven experience 5- 10yrs in learning and understanding multi-disciplinary, large-scale systemsWillingness to travel up to 30%Excellent English – verbal and writtenAdvantage: Certifications in AWS , Azure, or Kubernetes will be preferred.Advantage: Code debugging skills.    Advantage: Experience in SW development / SW testing and integration

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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