JOB DESCRIPTION
Guaranteeing quality, ensuring Health and Safety, mitigating risks, and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark in shaping a world of trust.
Job Title
Customer Service
N+1 of Job Title
Sustainability Manager
Devision
CER
Working location
Ho Chi Minh City
Roles & Responsibilities
• Follow up on client confirmations, document collection, and contract management (review, draft, issue).
• Provide administrative support: maintain databases, manage sales documentation, contract set-up in system.
• Contact with client and propose the training/verification scheduling as client expectations and available resources.
• Make sure the training/audit/verification plans to be sent to the Clients timely and exactly. Being sure that all necessaries for an training/audit/verification including assessment forms, needed documents (CR, SF01, QM, AUDIT TEMPLATE…) are available in hard copy or soft copy.
• Arrange and prepare logistics (car booking, air ticket booking, …) for advisor/ auditor/ verifier.
• Follow up to collect the audit report/ audit result from auditor/verifier as KPIs. Remind Clients at proper time to ensure they provide the corrective actions timely.
• Following to the authorization from ICC/ BV Cert (H) or other BV Cert Office to ensure the Certificates issued in time and correctness. Issuing Certificates and sending to Clients. Following to getting back the Customer Surveys SF40.
• Issue invoice and payment document to client timely. Follow up debt collection and remind client for payment to make sure achive the target.
• Handle customer complaints.
• Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group’s policies and procedures.
• Assist in scheduling and announcing the working schedules of team members (Advisors/Verifiers).
• Perform other tasks as assigned by the N+1 Manager.
Candidate Profile
Bachelor’s degree in English, Business Admin or Technical major At least 1 year working experience as Customer Service/ Admin/ Secretary position or relevant Customer orientation and ability to adapt/respond to different types of character Ability to multi-task, prioritize, and manage time effectively Good command of English Understanding company’s business activities. Be open-minded and trusted Possess sound judgement, analytical skills and tenacity Has the ability to perceive situations in a realistic way To understand complex operations from a broad perspective.
Future Career Paths
Grow up in term of professional knowledge / experience in line with the company’s business growth. Responsible for higher position when appropriated.
Technical and professional skills
Good command in office software (Outlook, Word, Excel, PowerPoint, …) Fluent in reading, writing & speaking English is preferred Good command in office software (Outlook, Word, Excel, PowerPoint, …) Can work independently under pressure
Professional behaviors
Understanding company’s business activities. Sensitive to company policies and results driven Exhibits good credibility Entrepreneur/self-starter with good ethical reputation Autonomous, teamwork and team builder. Dynamic, enthusiastic, adaptable, persistent.
Approved By
N+1 Manager
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HR Manager
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Confirmed By
Employee
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