Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Cooley Dickinson Medical Group (CDMG) General Surgical Care and Bariatrics & Weight Management Program office is a community-based practice located in our outpatient office at 15 Atwood Drive, Northampton, MA.

Here, we have a team of compassionate, highly trained providers who are committed to improving health and lives through their advanced expertise.
Our approach to every case centers on the unique needs of the individual patient. Beyond the strictly medical, we consider the many social, emotional, and practical factors involved with any surgical option. Once we’ve worked with the patient and their family to determine the most effective course of action, we provide reliable, steadfast support through every step that follows. In this practice, we offer surgical treatment and services in a comprehensive range of specialties, including surgical oncology, abdominal, bariatric, breast, colorectal, dermatological, and pediatric surgeries.

 

Job Summary

We are seeking a full-time, 40-hour Surgical Scheduler to support our General Surgical Care and Bariatrics & Weight Management practice onsite, Monday through Friday 8:30AM to 5:00PM.

The Surgical Scheduler provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities related to surgery scheduling.

In this role, the Surgical Scheduler:
• Works independently to complete job responsibilities and tasks, and work with the physician, staff members and management to ensure a quality-based, customer-focused flow of work.
• Provides a high level of coordination and office support to meet physician needs.
• Uses discretion and judgment to organize priorities, complete tasks and handle confidential patient information.
• Demonstrates a comprehensive understanding of the scheduling system and any updates to the system. Excellent customer service skills, patience, and adaptability are needed to interact with physicians, physician office staff and patients.
• Adheres to all departmental, administrative, hospital policies and procedures, and customer service standards 100% of the time.
• Performs all duties in an independent manner using appropriate judgment in referring problems and questions to their supervisor.
• Possess the ability to communicate effectively with a variety of people in person, on the phone, and via email.
• Requires the ability to work with a minimum of supervision and perform under high pressure.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Customer service work experience, specifically in a contact/call center environment 0-1 year required and Experience in a medical office or health care setting, with Epic experience 0-1 year preferred

Knowledge, Skills and Abilities
- Excellent customer service skills.
- Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
- Strong communication, interpersonal, and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

 

Additional Job Details (if applicable)

When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work.

 

Remote Type

Onsite

 

Work Location

15 Atwood Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.