At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleSurgery Scheduler

                        

LocationStuart

                    

FacilityStuart Family Health Center

                     

DepartmentStuart FHC Facility-Cleveland Clinic Martin Health

                      

Job Code000523

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery Scheduler on the team, you will schedule procedures and in-person follow-up appointments within various departments of the Stuart Family Health Center. You will provide support and assistance to department associates and medical staff to improve patient care and workflow while implementing methods to achieve established goals and objectives. This is a larger team and a fast-paced environment, requiring the caregiver in this role to have excellent customer service skills as well as be a team player and active listener. This position is an excellent steppingstone to other careers within Customer Service and different departments at Cleveland Clinic. 

 

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM. 

 

A caregiver who excels in this role will:  

Deliver imaging materials to other departments and nursing units as requested. 

Conduct data entry and retrieval of information from the appropriate information systems. 

Maintain adequate supplies in the work area with items necessary to perform the daily schedule and advise a supervisor of any items needed. 

Submit ideas for department quality or performance improvement. 

Provide customer service by answering and routing telephone calls. 

Orient new personnel and assist in their transition to the work environment as assigned. 

Aid other associates in the department upon completion of responsible duties or as assigned by a supervisor. 

Attend and participate in monthly department meetings. 

 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma/GED 

Ability to type at 40WPM 

 

Preferred qualifications for the ideal future caregiver include:  

Two years of experience working as a secretary in an acute care imaging setting 

Basic Life Support (BLS) through American Heart Association (AHA) or American Red Cross 

Medical terminology and computer knowledge 

Previous medical office experience 

Physical Requirements:

 This position requires a mixture of moderate to heavy work as defined in the Employee Health Services Policy.

Frequent walking, sitting and standing. Frequent use of the phone, computer and fax machines. Frequent pushing, pulling, stooping, kneeling and crouching.

 Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests and to work collaboratively with other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.

 Needs minimal sustained direction in assessing needs, carrying out departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand.

Has limited access to the medical record for the purpose of verifying orders in the charts or prescription and to sign off after exam completion.

In addition, in this position the employee will be limit the PHI disclosed or requested to the amount reasonable necessary to achieve the purpose of the request.

The disclosures or requests that occur on a routine or recurring basis include every patient's orders need to be verified prior to the exam. The employee makes these disclosures for the purpose of making sure that the correct exam is performed due to the doctors orders as well as signing off that the exam was completed of the request. The disclosures or requests that occur on a routine or recurring basis include Every Radiology patient. The employee makes these disclosures for the purpose of verifying orders in the charts or prescription and to sign.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities