Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose of Position

The Patient Assistance Program (PAP) Supervisor is responsible for the successes of multiple assigned market PAP Financial Navigator teams and services. The PAP Supervisor operates under the leadership of the PAP Manager to ensure alignment of operations within the market to the strategic decisions and initiatives established by system level leadership.  This leader partners with local stakeholders to achieve operational excellence, efficiency, and maximum financial benefit for the patient and ministry through grant funding and pharmaceutical manufacturer sponsored assistance programs.  All responsibilities are accomplished in collaboration with the pharmacy leadership team under the direction of the Vice President of Ambulatory Pharmacy.

Essential Job Functions

Responsible for operational and financial performance of the program within assigned markets. This person will lead market based teams of PAP Financial Navigators who review patient referrals through standardized workflow for assistance opportunities and work to standardize and expand PAP services within their market, optimize operations, and drive financial performance.  The Patient Assistance Program (PAP) Supervisor will work collaboratively with local and system leadership to operationalize initiatives. 

Monitors ongoing team performance, making changes where necessary to meet and exceed budget expectations.

Performs regular audits of PAP Financial Navigators workflow and processes to ensure regulatory compliance standards.

Assists with developing and implementing standard operating procedures and policies regarding PAP Financial Navigation processes and workflows. 

Assists with budget planning process to account for drug replacement and co-pay assistance impacts.

Develops partnerships with and leads formal and informal training for physicians, clinical staff, and support staff on patient assistance programs (free drug procurement, copay assistance)

Assists with internal/external audits and internal/external compliance assessments.

Maintain knowledge of community services and resources available to patients.

Collaborates with leadership to ensure awareness of developments in the pharmaceutical and insurance industries to ensure that all policies and procedures reflect compliance with governmental regulations and legal requirements.

Perform functions of the Financial Navigator as determined by the PAP Manager.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High School Diploma/GED (required)

Bachelor’s Degree in Accounting, Finance, Business, or Healthcare Administration (preferred)

Work Experience

3 years’ experience in healthcare financial analysis and revenue cycle functions (required)

2 years’ work experience as a financial biller in a healthcare setting, social worker and/or pharmacy operations (required)

2 years’ experience with EPIC functionality (preferred)

2 years’ experience in social work of specialized patient population (oncology, hepatology, neurology, etc.) (preferred)

Prior experience with management of patient assistance program (preferred)

Prior management experience (preferred)

Training

None

Language

None

Patient Population

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Occasional travel to multiple market locations

Prolonged periods of working alone.

Skills

Budgeting

Financial Acumen

Employee performance

Data Analytics

Scheduling

Attention to detail

Critical thinking

Communication

Teamwork

Conflict resolution

Active listening

Relationship building

Team building

Team Engagement

Mentorship

Change Management

Project Management

Time Management

Communication

Written communication

Verbal communication

Creativity

Vision

Clinical knowledge

​Microsoft Office

Microsoft OneNote

Microsoft Excel

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

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What we offer

\n \n Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)\n Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts\n Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders\n Tuition assistance, professional development and continuing education support\n \n

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com