Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Patient Access Supervisor under the direction of the Patient Access Manager oversees the daily operations of the department to ensure prompt accurate patient registration This includes direct oversight of all front end processes and Essential Data Capture collection responsibilities including proper patient identification insurance verification meaningful use data and patient liability Facilitates the daily operations of the department by scheduling and assigning work identify and offer solutions for process improvement Collects and trends data for training and development opportunities recommending and implementing changes as required Responsible for staff regulatory compliance education enforcement of hospital and federal related policies Serves as a role model by displaying the HHC HW leadership behaviors Provides departmental coverage as necessaryPosition Responsibilitiesmiddot Ensures adequate staffing is maintainedmiddot Processes all time off requests within departmental guidelines middot Communicates with staff on constant and timely basis regarding the status of time off requestsmiddot Prepares work schedule to provide continuous and adequate coveragemiddot Responsible for Kronostimekeepingmiddot Consistently and fairly implements Human Resource policiesmiddot Conducts and completes six month and yearly employee performance appraisalsmiddot Follows Human Resource policies to implement positive disciplinary procedures when necessarymiddot Manages human resources to ensure quality services and promote positive employee relationsmiddot Collaborates with Patient Access Management on the recruitment and selection of qualified employment candidates following all policies guidelines and applicable lawsmiddot Timely termination of employees through HR Express and to set up exit interview with employee and HR partnermiddot Responsible for shift to shift operations in all Patient Access areasmiddot Maintains workflow sets priorities and provides direction to Patient Access staffmiddot Reassigns staff as needed to respond to registration volume demands and minimize patient delaysmiddot Manages call outs and finds adequate coverage for shiftmiddot Monitors the effectiveness of Patient Access registration policy and proceduresmiddot Holds staff accountable for adhering to standard registration work processesmiddot Required to participate in on call coveragemiddot Follows cash reconciliation processes for all patient paymentsmiddot Monitors Registration Quality and Compliancemiddot Conducts weeklymonthly quality audit for registration accuracy for staffmiddot Dailyweekly monitoring and reporting of department specific metric and organizational key performance indicators middot Provides coaching and mentoring as needed to improve staff performancemiddot Monitors Daily EPIC WQrsquos provides feedback and coaching to staffmiddot Corrects CHIME error reports twice a month by the submission deadlinesmiddot Conducts daily LEAN Huddles and maintains huddle boardmiddot Promotes team engagement in the daily Huddles middot Educates team on concepts of LEAN Huddle Board and tools of LEANmiddot Must remain current on LEAN certificationTraining and Developmentmiddot Provides continuous education on identifying critical symptoms such as stroke heart attack suicidal homicidal and any other life threatening conditions on arrival middot Ensures HealthStream learnings are completedmiddot Completes initial training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processmiddot Develop proficiencies in other areas of registration in order to provide additional support and coveragemiddot Performs daily rounding to teach coach and mentor staffmiddot Oversees supply management budget FTE reportsmiddot Helps with process improvement initiatives and decision makingmiddot Actively participate in enhancing patient experience quality control risk connect and process improvement initiatives Ensures regulatory compliance and assists with incident resolution policiesprocedures emergency preparedness and regulatory compliance Performs other duties as directed and or requiredmiddot Perform other duties as directedrequired within the department and at an organizational levelmiddot Regularly assistssupports coworkers in every aspect of their dutiesWorking RelationshipsThis Job Reports To Patient Access ManagerJob Titles of HHC positions reporting to this Job PAS RegistrarNumber Direct Reports Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Patient Access Supervisor under the direction of the Patient Access Manager oversees the daily operations of the department to ensure prompt accurate patient registration This includes direct oversight of all front end processes and Essential Data Capture collection responsibilities including proper patient identification insurance verification meaningful use data and patient liability Facilitates the daily operations of the department by scheduling and assigning work identify and offer solutions for process improvement Collects and trends data for training and development opportunities recommending and implementing changes as required Responsible for staff regulatory compliance education enforcement of hospital and federal related policies Serves as a role model by displaying the HHC HW leadership behaviors Provides departmental coverage as necessaryPosition Responsibilitiesmiddot Ensures adequate staffing is maintainedmiddot Processes all time off requests within departmental guidelines middot Communicates with staff on constant and timely basis regarding the status of time off requestsmiddot Prepares work schedule to provide continuous and adequate coveragemiddot Responsible for Kronostimekeepingmiddot Consistently and fairly implements Human Resource policiesmiddot Conducts and completes six month and yearly employee performance appraisalsmiddot Follows Human Resource policies to implement positive disciplinary procedures when necessarymiddot Manages human resources to ensure quality services and promote positive employee relationsmiddot Collaborates with Patient Access Management on the recruitment and selection of qualified employment candidates following all policies guidelines and applicable lawsmiddot Timely termination of employees through HR Express and to set up exit interview with employee and HR partnermiddot Responsible for shift to shift operations in all Patient Access areasmiddot Maintains workflow sets priorities and provides direction to Patient Access staffmiddot Reassigns staff as needed to respond to registration volume demands and minimize patient delaysmiddot Manages call outs and finds adequate coverage for shiftmiddot Monitors the effectiveness of Patient Access registration policy and proceduresmiddot Holds staff accountable for adhering to standard registration work processesmiddot Required to participate in on call coveragemiddot Follows cash reconciliation processes for all patient paymentsmiddot Monitors Registration Quality and Compliancemiddot Conducts weeklymonthly quality audit for registration accuracy for staffmiddot Dailyweekly monitoring and reporting of department specific metric and organizational key performance indicators middot Provides coaching and mentoring as needed to improve staff performancemiddot Monitors Daily EPIC WQrsquos provides feedback and coaching to staffmiddot Corrects CHIME error reports twice a month by the submission deadlinesmiddot Conducts daily LEAN Huddles and maintains huddle boardmiddot Promotes team engagement in the daily Huddles middot Educates team on concepts of LEAN Huddle Board and tools of LEANmiddot Must remain current on LEAN certificationTraining and Developmentmiddot Provides continuous education on identifying critical symptoms such as stroke heart attack suicidal homicidal and any other life threatening conditions on arrival middot Ensures HealthStream learnings are completedmiddot Completes initial training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processmiddot Develop proficiencies in other areas of registration in order to provide additional support and coveragemiddot Performs daily rounding to teach coach and mentor staffmiddot Oversees supply management budget FTE reportsmiddot Helps with process improvement initiatives and decision makingmiddot Actively participate in enhancing patient experience quality control risk connect and process improvement initiatives Ensures regulatory compliance and assists with incident resolution policiesprocedures emergency preparedness and regulatory compliance Performs other duties as directed and or requiredmiddot Perform other duties as directedrequired within the department and at an organizational levelmiddot Regularly assistssupports coworkers in every aspect of their dutiesWorking RelationshipsThis Job Reports To Patient Access ManagerJob Titles of HHC positions reporting to this Job PAS RegistrarNumber Direct Reports Requirements and SpecificationsEducationmiddot High school diplomaGED equivalentExperiencemiddot Minimumo Four years of registration experience in a health care settingo year experience as a department team lead or coordinatormiddot Preferredo years of managementsupervisory experience o Four years of registration experience in a health care settingLanguage Skillsmiddot Excellent verbal and written communication skillsKnowledge Skills and Ability Requirements middot Supervisory experience with ability to lead supervise coordinate and hold multiple staff accountablemiddot Ability to adapt and work in a high pressure environment and exercise critical thinking skills middot Ability to adapt and respond to constant changing work environmentmiddot Strong communication skills required both written and verbalmiddot Excellent customer service skillsmiddot Strong problem solving skills and the ability to make decisions independentlymiddot Requires organizational skills and the ability to prioritize multitask and delegatemiddot Requires experience in self directed activities and work teamsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentRequirements and SpecificationsEducationmiddot High school diplomaGED equivalentExperiencemiddot Minimumo Four years of registration experience in a health care settingo year experience as a department team lead or coordinatormiddot Preferredo years of managementsupervisory experience o Four years of registration experience in a health care settingLanguage Skillsmiddot Excellent verbal and written communication skillsKnowledge Skills and Ability Requirements middot Supervisory experience with ability to lead supervise coordinate and hold multiple staff accountablemiddot Ability to adapt and work in a high pressure environment and exercise critical thinking skills middot Ability to adapt and respond to constant changing work environmentmiddot Strong communication skills required both written and verbalmiddot Excellent customer service skillsmiddot Strong problem solving skills and the ability to make decisions independentlymiddot Requires organizational skills and the ability to prioritize multitask and delegatemiddot Requires experience in self directed activities and work teamsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment