**LOCATION: Baylor Scott & White Health - Pflugerville** **DEPARTMENT; Case Management** **FULLTIME: 40/hours/week** **SHIFT: Days, Monday through Friday** **About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Job Summary** The Supervisor Comprehensive Care Management in Social Work oversees daily activities and staff. They assess and coordinate patient care, including case management, social work, utilization review, and care coordination. The goal is to achieve optimal clinical and quality outcomes by managing care and resources effectively to reduce unnecessary utilization. **Essential Functions of the Role** + Provides administrative, technical, and clinical supervision of assigned staff. This includes hiring, firing, performance evaluation, education, staff development, work allocation, and problem resolution. + Trains and helps staff in identifying needs of the people and families served to ensure quality of care. + Participates in development of care plan of services, coordination, delivery, and quality of services oversight. + Identifies and implements standards of practice and care to achieve optimal clinical, financial, and patient satisfaction outcomes. + Develops relationships and processes to involve physicians, pharmacists, nurses, social workers, and other health professionals in care planning, delivery, and discharge planning. + Participates in developing and implementing standardized policies for efficient operations and optimal patient care. Ensures compliance with all institutional policies and regulatory requirements. + Oversees the development of discharge plans and strategies that address the patient needs through the continuum of care post-discharge. + Ensures appropriate scope of practice by staff. Ensures subordinates know ethical standards like confidentiality, informed consent, conflicts of interest, dual relationships, boundary issues, documentation, consultation, referral, and end of services. **Key Success Factors** + Knowledge of care coordination, discharge planning, case management and utilization review. + Knowledge of human behavior and performance includes differences in ability, personality, and interests. It also involves psychosocial methods and the assessment and treatment of behavioral and affective disorders. + Know the standards and methods to restore or enhance social, psychosocial, or bio-psychosocial functioning of people, couples, families, groups, organizations, and communities. + Relational skills to interact with a wide range of constituencies. + Verbal and written communication skills. + Skill in the use of personal computers and related software applications. + Ability to develop structures, relationships, and processes to deploy multidisciplinary care planning, care delivery, and discharge planning. + Ability to standardize policies, procedures, and programs. + Ability to help people in recognizing and solving problems. + Ability to supervise, train, motivate, give guidance to staff and ensure the clinical aptitude of staff. **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **QUALIFICATIONS** + EDUCATION - Masters' + MAJOR - Social Work + EXPERIENCE - 3 Years of Experience + CERTIFICATION/LICENSE/REGISTRATION - Lic Clinical Social Worker (LCSW), Lic Masters Social Worker (LMSW), Lic Master Social Wrk AdvPrac (LMSW-AP): Must have one of the following: LCSW, LMSW, LMSW-AP. Job requires a master's in Social Work. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.