Salary Range: $25.81 — $35.60

Pay rates are determined based on experience and internal equity.

Position Summary:

The Support Technician reports to the Director of Information Systems.
Responsible for providing front-line technical support to end-users, addressing hardware, software, and system issues. The Support Technician ensures timely resolution of IT service requests while maintaining a high level of customer satisfaction. Works well under stress or tight deadlines and provides excellent communication to ensure a positive user experience.

District Responsibility:

Supports the District mission and values. Demonstrates respect, professionalism, and courtesy to all patients, visitors, other providers, and co-workers, as delineated in the LVMC “Commitment to Care.” Constantly use C-I-CARE principles when communicating with others. Participates in performance improvement activities. Engages in ongoing professional development.

Position Duties/Responsibilities:

Serve as the first point of contact for IT-related issues, including hardware, software, and network troubleshooting. Respond to and resolve service requests in a timely manner, escalating complex issues as needed. Install, configure, and maintain computer hardware, software, and peripherals. Assist with onboarding/offboarding tasks, including setting up user accounts and permissions. Maintain accurate documentation of issues and resolutions in the ticketing system. Provide guidance and training to end-users on technology use and best practices. Collaborate with IT staff to ensure seamless operations and effective issue resolution.

Position Qualifications:

Education: High school diploma or equivalent (required); Associate’s degree in IT or related field (preferred). Experience: 1+ years of experience in IT support or related role. Certifications: CompTIA A+ or similar (required). Skills/Ability: Strong technical skills in managing healthcare applications. Ability to lead a team and manage projects effectively. Excellent communication and problem-solving abilities.