Salary Range: $25.81 — $35.60 Pay rates are determined based on experience and internal equity. Position Summary: The Support Technician reports to the Director of Information Systems. Responsible for providing front-line technical support to end-users, addressing hardware, software, and system issues. The Support Technician ensures timely resolution of IT service requests while maintaining a high level of customer satisfaction. Works well under stress or tight deadlines and provides excellent communication to ensure a positive user experience. District Responsibility : + Supports the District mission and values. + Demonstrates respect, professionalism, and courtesy to all patients, visitors, other providers, and co-workers, as delineated in the LVMC “Commitment to Care.” + Constantly use C-I-CARE principles when communicating with others. + Participates in performance improvement activities. + Engages in ongoing professional development. Position Duties/Responsibilities : + Serve as the first point of contact for IT-related issues, including hardware, software, and network troubleshooting. + Respond to and resolve service requests in a timely manner, escalating complex issues as needed. + Install, configure, and maintain computer hardware, software, and peripherals. + Assist with onboarding/offboarding tasks, including setting up user accounts and permissions. + Maintain accurate documentation of issues and resolutions in the ticketing system. + Provide guidance and training to end-users on technology use and best practices. + Collaborate with IT staff to ensure seamless operations and effective issue resolution. Position Qualifications : + Education: High school diploma or equivalent (required); Associate’s degree in IT or related field (preferred). + Experience: 1+ years of experience in IT support or related role. + Certifications: CompTIA A+ or similar (required). + Skills/Ability: + Strong technical skills in managing healthcare applications. + Ability to lead a team and manage projects effectively. + Excellent communication and problem-solving abilities.