Labcorp is seeking a Support Service Supervisor to join our team in Charlotte, NC

Work Schedule: Monday - Friday 8:30 am to 5:30 pm (flexible may require some evening hours)  

Requirements

Supervises daily activities related client pick-up services for LabCorp test samples

Monitors route progress via Descartes system to ensure timely route arrival/deliveries to branch

Monitors route progress via Descartes system to ensure expected service levels are maintained

Dispatches calls from CSPUP portal to routes via Descartes system

Actively assists dispatch (taking calls, handing client issues/concerns)

Provides instruction and support to service reps to resolve issues and answer questions

Provides instruction and support to service reps with specimen handling guidance

May perform the duties of a Service Representatives

Audits routes for compliance with established route procedures and standards

Attains proficient knowledge of routes, pickups and any special circumstances to enable effective oversight

Performs department tasks (missed/missing investigations, specimen sorting, deliveries)

Utilizes LCLS/SIS and other tools for issue research and investigation

Performs post route vehicle inspections

Works with Sales and internal departments to research and resolve client concerns

Works with external Clients to research and resolve concerns

Assists dispatch and service reps with research and problem investigation.

Encourages good morale in the department through active engagement and communication with department employees

Works with and communicates effectively with internal departments to address common issues or concerns.

Performs all other duties as assigned and/or directed by manager 

Reviews/Approves PLB in Workday in accordance with policy.

Monitors employee attendance, punctuality and ensure compliance with standards

Administers and approves biweekly payroll ensuring timely and accurate submission

Initiates and delivers informal/formal discipline in accordance with company policies

Inform manager of all departmental issues and corrective actions

Escalates issues/concerns to Manager for guidance and instruction

Assist manager with employee recruitment, candidate selection interviews 

Initiates employee work related injury reporting 

Initiates employee motor vehicle accident reporting

Evaluates employees to ensure competence

Utilizes Performance Management Software for annual and biannual employee performance reviews and fact files

Performs administrative duties as assigned by manager

Minimum Qualifications:

High school diploma

Preferred Qualifications:

Associates degree

3 years of relevant experience; preferably in a clinical laboratory

Supervisory or leadership experience

Additional Job Standards:

Picks up from or transports vehicles to vendor shops for repairs 

Utilizes MS office software to draft memos, fliers, spreadsheets, presentations etc.

Ensures employee compliance with local and departmental protocols and standards

Ensures employee compliance with Corp Logistics protocols and standards

Ensures employee compliance with Corp Fleet policies

Ensures employee compliance with Corp Safety policies and standard

Ensure employee training requirements

Familiarity with laboratory operations as well as policies and procedures

Strong computer skills and working knowledge of Microsoft Office  

Excellent communication skills; both written and verbal

High level of attention to detail with strong organizational and prioritization skills

Strong critical thinking skills with the ability to make decisions in a fast-paced environment

Ability to lift /carry 100 lbs.

Ability to meet the physical demands of the position

Valid Driver's License with good driving record

Be at least 21 years old

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Are you detail oriented, process focused, and enjoy leading others?  Are you looking for an industry leading company that offers growth and stability?  LabCorp is seeking a Support Services Supervisor to join our team in Charlotte. NC 

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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