If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. **Job Summary** This position is responsible for validation and accuracy of Commercial and Industrial (C&I) customer contract interpretation, account set-up and transaction tracking. This position will review signed C&I contracts for set-up accuracy against accepted quote and billing systems as well as resolve Utility enrollment exceptions. This position will identify, diagnose and resolve critical issues to ensure the customer is billed accurately and in a timely manner. Position will also include collaborating with key stakeholders to reduce errors. This position serves as a SME to provide an escalation path for other team members for direction/guidance. **Job Description** **Key Accountabilities** •Validate terms listed on quote against signed contract. Identifies, researches, and resolves discrepancies or escalates as appropriate. •Perform audit within system to ensure account set-up accuracy •Perform specific set-up tasks in internal and external systems •Validate replication to billing system for accuracy •Identify, diagnose and resolve critical errors •Monitor and track Utility transactions •Direct, guide, and mentor team on complex issues and best practices •Serve as Support Representative in multi-department meetings as needed •Partner with Legal, and business leaders to maintain regulatory requirements and compliance. •Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements •Perform other duties as assigned •Basic to intermediate system testing to include data mining and/or scenario set-up. **Education, Experience, & Skill Requirements** •5+ years of experience in a related field such as QC, Audit, Billing, Operations •Data analysis between various systems such as SAP, Lodestar, Salesforce •Root cause analysis •Excellent communication skills to include ability to present information to various workgroups and teams •Intermediate to Advance skill in computer software applications such as MS Office products, SAP, Salesforce, Lodestar •High school diploma or equivalent **Key Metrics** •Support departmental SLA’s and work queue achievement •Maintain qualitative and quantitative measurements related to departmental goals •Identify and partner with technical analyst to implement process improvements •Work specialized projects as assigned. •Identifying system defects and partnering with IT for correction. Duties + Serve as SME for LCI transactions, LCI rollover process, LCI bill format restructures and resolution source for complex errors. + Analyze transaction data to identify trends, discrepancies, and opportunities for process improvements. + Maintain documentation of procedures, configurations, and user guides. + Collaborate with cross-functional teams including Sales, Technology, and Customer Service to resolve complex issues and discrepancies. Skills + Excellent analytical skills with the ability to interpret large, complex data and reports. + Intermediate Excel skills and data analysis tools such as Microsoft Power BI, VBA, etc. + Detail-oriented mindset with a commitment to accuracy and compliance. + Effective communication skills to collaborate with various stakeholders and resolve issues. + Ability to work independently and as part of a team in a fast-paced environment. **Job Family** General Services **Company** Vistra Retail Operations Company **Locations** Irving, Texas Texas **_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!_** **_If you currently work for Vistra or its subsidiaries, please apply via the internal career site._** **It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.** **If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us** **at assistance@vistraenergy.com to** **make a request.** Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine. Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities. Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ . Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) . Come join us and be part of something special! Click here to learn more about Vistra. _It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._ If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.