At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **SUMMARY OF JOB RESPONSIBILITIES:** This secretary position will be an integral part of the rehab team at this outpatient orthopedic site. **Essential Functions:** + Must be trained in use of EPIC/Carepath scheduling/registration/POS collections/work queue management + Ambassador to the rehab services department while maintaining outstanding rapport with referral sources and patients + Manage all phone interactions & participate in appointment reminder calls in a professional manner + Perform insurance/benefit verification for patients prior to start of therapy + Collect co-pays from patients at time of therapy visit + Participate in ordering of supplies as needed + Maintain organized and professional work environment + Assist the therapy staff members with calls, fax, copies, etc as needed + Role Models a strong commitment to Patient/Customer Experience. Leads others to create the desired patient/customer experience. Assures employees have the training, tools and equipment they need to provide an extraordinary patient experience. Measures and keeps visible to team members the achievement levels of patient experience. Trains employees on 5/10’ rule, 5 Must Haves for patient care givers, AIDET, language of caring, and other service excellence tools. Immediately addresses behaviors that are not creating the desired patient/customer experience, coaches for improvement, and holds employee accountable through performance evaluation rating and corrective action. **EDUCATION** : **Required:** High School Diploma/GED As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com