Job Description

My government based client is looking for 12 people to join their team on a temporary basis from July until December 2025.

The office is open Monday-Friday from 8:00am to 6:00pm. We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are between 8:00am and 6:00pm. All our staff are expected to work 6 Saturdays per year on a rota basis.

What we are looking for

Proficient in using IT - helping users navigate our online systems, updating and processing case details.Have excellent customer service skills using telephone, webchat and email to ensure a professional and speedy customer experience.Be able to empathise with our customers.Promote and support customers to engage digitally and use online applications.Be able to explain information clearly so our customers feel reassured, and they know what they need to do.Be flexible and adaptive to support business needs.Proactively resolve routine problems and escalate serious issues

The suitable applicnats will be subject to a 3 year work and/or education history check, alongside a DBS basic as required for the role.

Only suitable applicants will be contacted to progress with their application

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.