If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. **Job Summary** This position is responsible for providing support for various systems to ensure accuracy and data integrity of the Commercial and Industrial (C&I) contracts. This position will establish and maintain methodologies to ensure on-going accuracy and integration of processes. This position will identify, diagnose and resolve critical system or process gaps. The position will collaborate with key stakeholders in streamlining and process improvements to minimize manual work. This position serves as a SME to provide an escalation path for other team members and departments for direction/guidance. This position will participate and serve as a Support representative in multi-departmental meetings. **Job Description** **Key Accountabilities** •Maintain and troubleshoot various processes •Perform audit within systems to ensure accuracy and data integrity •Generate ad hoc reports from production and various systems on demand •Identify, diagnose and resolve critical issues •Identify and implement process improvements •Direct/guide team on complex issues •Serve as Support Representative in multi-department meetings as needed •Partner with Legal, and business leaders to maintain regulatory requirements and compliance. •Identify process improvements and make recommendations to management as well as partner with technical personnel for implementation of improvements •Support day to day activities to ensure accurate contract set up, on time enrollments, drops, etc.. •Intermediate system testing to include data mining and/or scenario set-up. Partnering with IT for correction and defects. •Perform other duties as assigned **Education, Experience, & Skill Requirements** •4-6+ years of work-related experience such as QC, audit, billing, operations •Ability to multi-task •Data analysis between various systems such as SAP and Salesforce •3-5+ years developing and analyzing large-scale customer information •Root cause analysis •Strong communication and organizational skills •Advanced skill in computer software applications such as MS Office products, SAP, Salesforce •Additional basic skill in software applications such as SAS, Python, Tableau, etc. preferred •MWNE energy experience and knowledge, preferred •High school diploma or equivalent **Key Metrics** •Support departmental SLA’s and work queue achievement •Maintain qualitative and quantitative measurements related to departmental goals •Identify and implement process improvements •Ability to effectively contribute to and lead small work groups, process teams and focus groups •Complete large data analysis as assigned. •Work specialized projects as assigned. •Identifying system defects and partnering with IT for correction. •Work specialized projects as assigned. •Identifying system defects and partnering with IT for correction. **Job Family** General Services **Company** Energy Harbor LLC **Locations** Downtown Operations Center Ohio **_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!_** **_If you currently work for Vistra or its subsidiaries, please apply via the internal career site._** **It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.** **If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us** **at assistance@vistraenergy.com to** **make a request.** Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine. Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities. Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ . Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) . Come join us and be part of something special! Click here to learn more about Vistra. _It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._ If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.