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Job Description:
This position provides customer-focused support to resolve technology related problems with Company and vendor software, edge scanning and data collection devices, desktops and laptops, etc. He/She will accurately manage technology hardware and software inventory and update all work tracking tools with detailed troubleshooting and resolution information. This position performs other tasks as requested.
Monitors and reports infrastructure systems and component malfunctions to escalate and resolve problems.Monitors routine operations (e.g., back-ups, log rotations, etc.) utilizing pre-defined procedures and tools to ensure compliance and quality.Executes documented steps to build and verify the system performs as expected.Performs and validates basic installations and component replacements to address application and user service requirements.Documents and reports completed work to provide status and system updates.Performs basic troubleshooting to resolve installation problems.Performs service operation assignments to meet business and user needs.Supports maintenance, installation, and problem resolutions to meet system and operational guidelines.
Employee Type:
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