Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer III-Ext Job Location: Herndon, Virginia Job Number: AMZ9162063 Position Responsibilities: Diving deep into customer-specific technical issues using available internal Amazon tools to view the customers resources. Providing advanced, proactive recommendation and engineering support throughout all phases of web service implementation for key customers regarding troubleshooting, performance, cost, and security optimization around cloud-based compute, network, storage, memory, virtual machines and file share services. Evaluating large-scale customer technical environments and architectures (cloud and terrestrial) and making informed and strategic recommendations for new Amazon Web Service (AWS) features and offerings that will fit within the existing architecture to enhance customer experience and utilization of AWS services and technologies. Acting as technical and customer experience subject matter expert, liaising between customers, service development team and support engineering team, including leading tech sync meetings to relay customer feedback to inform the development and enhancement of new and existing features, solutions and services. Developing and refining high-impact operational policies and procedures used by engineering support team members and other cross-functional team members, including documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Working on modern programming languages to deploy cloud applications, features, solutions and services. Owning, leading and driving operational projects leading the planning, execution, and success of a complex cross functional team. Working on cross-site projects and developing internal software applications for global engineering teams to help establish and improve end-to-end service support operations. Analyzing and pinpointing data trends to drive internal and customer-facing platform improvements, including creating reports on metrics impacting customers to help drive product improvements and measure support success and service performance. Applying knowledge of information science and technology to perform system and/or network troubleshooting and/or support of Amazon services. Position Requirements: Master's degree or foreign equivalent degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skills: (1) Using databases including: SQL, PLSQL, and SQL Reporting Services; (2) using scripting languages including JavaScript or Python; (3) using RDS Postgres and PostgreSQL; (4) database migration and upgrade including cloud to cloud and on-prem to cloud; (5) query optimization and database performance tuning; (6) Designing database architectures for complex customer use cases. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $152,048/year to $163,700/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000 Basic Qualifications Position Requirements: Master's degree or foreign equivalent degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skills: (1) Using databases including: SQL, PLSQL, and SQL Reporting Services; (2) using scripting languages including JavaScript or Python; (3) using RDS Postgres and PostgreSQL; (4) database migration and upgrade including cloud to cloud and on-prem to cloud; (5) query optimization and database performance tuning; (6) Designing database architectures for complex customer use cases.#0000 Preferred Qualifications Please see job description and the position requirements above. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.