Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Dallas, Texas Job Number: AMZ9441998 Position Responsibilities: Drive critical, complex customer escalations in situations that are technically challenging in collaboration with Engineering Teams. Partner with AWS Service Teams to craft communications, helping to identify and remove technical ambiguity. Deliver planned operational communications to customers in accordance with AWS communication tenets and style guides. Provide clear, concise and timely communication on work items to relevant internal stakeholders. Build a broad understanding of AWS services, service inter-dependencies and customer use cases to improve the customer experience and operational excellence. Facilitate post mortems of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes. Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention. Position Requirements: Bachelor's degree or foreign equivalent degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field and five years of experience in the job offered or a related occupation. Employer will accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and five years of experience. Must have two years of experience in the following skills: 1) experience with Support Engineering, Customer Escalations, Technical Communications, or similar; and 2) working in technical operations or support-focused cloud infrastructure. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000 Basic Qualifications - Position Requirements: - Bachelor's degree or foreign equivalent degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field and five years of experience in the job offered or a related occupation. Employer will accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and five years of experience. Must have two years of experience in the following skills: 1) experience with Support Engineering, Customer Escalations, Technical Communications, or similar; and 2) working in technical operations or support-focused cloud infrastructure.#0000 Preferred Qualifications - Please see job description and the position requirements above. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.