PAR Western Line Contractors, LLC (dba QUES), a subsidiary of Quanta Services, Inc. (NYSE: PWR), is composed of some of the most highly qualified professionals experienced in all aspects of engineering, designing, asset management, and construction management for the electric utility and other industries. We are a highly mobile and flexible team with the ability to service every area and region within our customers’ area of operation. With over 700 employees and growing, we have thousands of years of combined electrical utility experience to draw from when committing to provide our clients with a wide range of utility services.
About this Role
The Support Engineer will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing for our internally developed software. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.
What You'll Do Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutionsPerforms computer deployment duties including unboxing, imaging, staging, software installation, data migration, printer/drive mapping, television configuration, asset and peripheral setup with post-install troubleshooting and support, shipping assets to end usersProvide support for mobile devices / tablets, in person, over the phone, email, or Mobile Device Management platform (MS InTune)Provide technical support for various office systems locally/remote: copiers, printers, plotters, scanners, desk phones, phone systems, conferencing equipmentMonitor, prioritize, and escalate unresolved help tickets in queue or as assignedLogging time and workProcess new hire, term, and move requests, creating the appropriate work items within the ticketing systemHigh level of proficiency with Microsoft Windows 10+ is requiredSCCM experience preferredPowerShell experience preferredImpeccable Customer ServiceAll other duties as assigned What You'll Bring Proficient computer skills (Microsoft Office products, i.e. Word, Excel, Outlook, PowerPoint, SharePoint, Visio, Project, Teams. Windows troubleshooting, understanding of basic networking concepts, software installation, hardware troubleshooting, and basic security principles)Familiarity with Microsoft Active Directory and Microsoft ExchangeFamiliarity with ManageEngine, Jira, or ServiceNow a plusAbility to explain complex IT concepts in simple termsProven ability to work successfully with limited supervisionImpeccable end user verbal and written communicationAbility to maintain a calm and professional demeanor in emails and callsExcellent written and verbal communication skillsDiscipline to ethically handle private data, including financial data for certain companiesAble to communicate effectively and work in a team settingAttendance and schedule adherence are requirements of this position What You'll Get Health Insurance: Medical, Dental, Vision Plans, Critical Illness, Accident Flexible Spending Accounts/Health Savings Accounts PWR Discounts (Flight Tickets, Amusement Park Tickets, Nike) Group Discount (Pet Insurance, Auto Insurance, Home Insurance) Retirement Savings Plan (401K) with company matching Short & Long Term Disability Supplemental Life and AD&D Insurance Paid Holidays and Vacation Compensation Range The anticipated compensation for this position is USD $42.00/Hr. - depending on experience and qualifications. Equal Opportunity EmployerAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
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