Job Summary

The Support Engineer utilizes IT experience to manage and architect Microsoft SCCM, Intune, and related environments while supporting enterprise-scale collaboration technologies. This role involves implementing and maintaining Windows-based clients, managing endpoints, and ensuring seamless operation of Microsoft Teams, Teams Rooms, and AV hardware for large meetings and Town Halls. The ideal candidate will possess strong troubleshooting skills, familiarity with Microsoft Admin Portals, and experience in AV technologies such as Crestron, Logitech, and Polycom. Certifications in Microsoft 365, Teams, and ITIL are highly preferred.

Job Description

Qualifications•  4-year technical degree (preferred) or associate’s degree in IT, Computer Science, or related field.• Experience managing and architecting Microsoft SCCM, Intune, and other environments.• Experience supporting large-scale collaboration sessions, meetings, and AV environments.• Strong knowledge of Microsoft Teams, Teams Premium, Teams Rooms, and related AV hardware.• Experience supporting and managing Microsoft Town Hall meetings.•Excellent troubleshooting, problem-solving, communication, and interpersonal skills.Ability to work independently and as part of a team.• Familiarity with remote desktop tools, virtual desktop solutions, and network configurations.• Experience with Microsoft Admin Portals (Azure/Entra, Office 365, Services Hub).• Experience in retail environments and working with global/remote teams is a plus.Recommended Certifications• MS-101: Microsoft 365 Mobility and Security• MCSE: Core Infrastructure• Microsoft 365 Certified: Enterprise Administrator Expert• ITIL Foundations v3 or greater•Certification in Microsoft Teams or related technologiesPreferred Skills•  Experience supporting Crestron, Logitech, Polycom, and Microsoft AV technologies.•  Demonstrated familiarity in use of MS PowerShell for SCCM, O365, and AD.•  Knowledge of network configurations and troubleshooting.•  Understanding of general Microsoft licensing concepts.

Job Responsibilities

Implement, monitor, and maintain Microsoft Windows-based clients (physical and virtual), including Windows Virtual Desktops hosted in Azure.Manage and monitor endpoints using Microsoft Intune and SCCM, including update deployment, image building, and application management.Develop, test, and deploy application packages for on-demand use.Plan and execute enterprise-scale Windows and Office channel migrations and standard patching with minimal production impactRemediate security vulnerabilities and ensure compliance with security and audit requirements.Contribute to licensing management and future roadmap for both frontline and corporate environments.Provide on-site technical support (Cranberry, PA) for Microsoft Teams meetings, ensuring all equipment and software are functioning correctly.Set up, configure, and troubleshoot Microsoft Teams Rooms and related hardware (Crestron, Logitech, Polycom).FSupport large training and conference rooms (150 person capacity) utilizing AV and Teams technologies.Assist team members with technical issues related to Microsoft Teams, Teams Premium, and other collaboration tools.Conduct regular maintenance and updates for Teams Rooms equipment.Support and manage Microsoft Town Hall meetingsMaintain general awareness of industry trends on MS technologies (M365, CoPilot, Teams)

About Us

At Giant Eagle Inc., we’re more than just food. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top workplaces for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our grocery Stores and through our Corporate office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.