Why SoftwareOne?

 

SoftwareOne is powered by Swomies! 

 

Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens. 

The role

Support Engineer

contract type: full time | location: Almaty, Kazakhstan
working model: onsite

 

We’re looking for a Support Engineer who enjoys solving problems, working with Microsoft technologies, and helping customers get the best out of their IT. In this role, you’ll provide hands-on technical support, troubleshoot incidents, and work on projects related to cloud and security.

What you’ll do

Support customers with Microsoft products like Windows Server, Azure, Office 365, SQL, Active Directory/Azure AD, Identity, and Security

Troubleshoot and resolve incidents and service requests - with senior engineers available for escalations when needed

Communicate with customers in Russian and/or Kazakh, keeping them updated on progress and solutions

Contribute to IT projects that involve Microsoft platforms and cloud technologies

Keep your skills sharp and up to date with the latest Microsoft solutions

What we need to see from you

Solid communication skills in Russian/Kazakh and good English for internal collaboration

Strong troubleshooting mindset and ability to stay calm under pressure

Hands-on experience with Microsoft Office Suite and ideally with Windows Server, Azure, SQL Server

Previous work in a managed services or IT support environment is a plus

Motivation, curiosity, and passion for cloud technologies

Good organizational and problem-solving skills

Why join?

You’ll be part of a fast-paced, supportive team that works with a variety of Microsoft technologies. This role gives you the chance to grow your skills deeply in one area or broadly across multiple cloud and infrastructure topics - your choice.

 

 

Our company benefits vary based on your location, but always include: 

Global company culture: We defined our 7 core values through our company culture (https://www.softwareone.com/en/our-story/our-values).

A mentor who supports your successful start and is at your side with advice and action.

President’s Club: Recognition awarded by leadership and your peers.

Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.

Lifelong education: A variety of training and development opportunities.

Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.

Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

 

Job Function

Software & Cloud