Description Amazon Worldwide Grocery Store Technology is seeking a dynamic Support Engineer. This role provides ongoing analysis, installation, customization, maintenance, and troubleshooting of complex integrated systems that support critical business functions at Amazon's grocery stores and distribution centers. The Support Engineer provides ongoing analysis, installation, customization, maintenance, and troubleshooting of the complex integrated systems that support critical business functions at the company's grocery stores and distribution centers. This includes providing technical support and advice on the use of programming tools, database systems, and networks, as well as addressing availability and reliability issues on systems (Windows/Unix/AWS) across multiple locations. They are also tasked with remediating daily incident tickets, ensuring system compliance, and performing system testing and staging. Additionally, the Support Engineer will enhance policies and procedures, ensure adherence, coordinate with clients, and make operational recommendations. Monitoring and tuning systems to achieve optimal performance, implementing appropriate security measures, and prescribing backup and disaster recovery procedures, including directing recovery operations, are all part of this role. The ideal candidate will possess strong problem-solving, communication, and collaboration skills, as these are essential for success in this 24/7 environment. Key job responsibilities • Designs, installs, tests, tunes, and maintains systems, utility programs, monitoring tools, and other system components / infrastructure. • Recommends and implements modifications to the environment, including troubleshooting of faulty systems, hardware, and software. • Provides technical and functional support for team and system users. • Responsible for system administration and configuration. • Addresses system and technical problems of considerable complexity, difficulty, and importance. • Leads root cause evaluation and determination. • Leads major incident communication, ensuring messages are clear and appropriate for the consuming audience. • Follows up with business partners before and after incidents to gather feedback and improve communication going forward. • Creates automated application maintenance and deployment processes. • Leads and manages vendor interface for system support issues and escalations. • Works with technical and non-technical clients to resolve design and implementation issues. • Identifies documentation and / or training gaps, recommending solutions as required. • Writes, creates, and enforces controls. • Exhibits strong problem-solving, communication, and collaboration skills A day in the life As a Support Engineer, you'll dive into a world of technological problem-solving where no two days are the same. You'll collaborate with cross-functional teams, diagnose intricate system issues, and implement innovative solutions that keep our grocery technology infrastructure running at peak performance. Your work will directly impact the efficiency of our global grocery operations. Basic Qualifications - Experience troubleshooting and debugging technical systems - 4+ years of technical support experience - Comprehensive understanding of IT system management processes and tools Preferred Qualifications - Knowledge of web services, distributed systems, and web application development - Experience scripting in modern programming languages - In-depth technical understanding of AWS, Operating Systems, Networking, or Database technologies Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,200/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.