Description We are looking for a skilled Support Desk Technician to provide exceptional technical customer service in a retail environment. This is a long-term contract position based in the west, Minnesota, metro offering a dynamic opportunity to assist customers and ensure seamless operations. The role requires strong communication and problem-solving abilities to deliver effective support. Responsibilities: + Working on supporting the technicians that are going onsite to store locations + Answering calls from the technicians to assist with any sort of problem or question with the POS System + Assisting troubleshoot the common problems + Creatively problem + Handling upset and frustrated technicians at time and helping claim them down + Taking a bulk amount of phone calls Requirements + Proficiency in Microsoft Word and Excel for data entry and reporting tasks. + Experience with multi-line phone systems and handling inbound calls professionally. + Strong customer service skills with a focus on delivering superior support. + Familiarity with basic hardware and software troubleshooting techniques. + Previous experience in a call center or customer service environment. + Excellent organizational skills to manage tasks like scheduling and record updates. + Ability to work in a fast-paced retail environment while maintaining attention to detail. + Effective communication skills to liaise with customers and internal teams. If you are interested please apply with your resume and call Madison for additional details at 952-831-6020. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .