Support Coordinator – Richmond, BC

Are you a highly organized professional who enjoys problem-solving and keeping things running smoothly? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make an impact? We are looking for a Service Coordinator to join our growing team in Richmond, BC.

About the Opportunity:In this role, you’ll be the central point of contact between customers, field staff, and internal teams. You’ll ensure schedules run efficiently, customers receive timely updates, and the team has the resources needed to deliver great service.

What We Offer:

Competitive pay $55K-$64K

Extended health and dental benefits (employer paid)

Pension plan

Supportive and collaborative team culture

Opportunities to grow your career in a stable and expanding organization

Key Responsibilities:

Manage incoming calls and emails, providing timely and professional assistance

Schedule and dispatch field staff, adjusting for emergencies and priority requests

Confirm appointments, follow up on job assignments, and provide status updates to customers

Provide technicians with task details, access information, and required documentation

Assist with invoicing and other administrative coordination

Collaborate with various internal teams to support operations and customer service

Contribute to improving processes and creating efficiencies across the service team

Qualifications:

Professional customer service experience (experience in trades is an asset)

Strong organizational skills with the ability to manage multiple priorities and deadlines

Excellent written and verbal communication skills

Comfortable working in a fast-paced environment and staying calm under pressure

Proficient with Microsoft Office; familiarity with ERP systems is a plus

Team player with a customer-first mindset and problem-solving abilities

Additional Details:

Hours: Monday to Friday, regular business hours

Location: Richmond, BC (vehicle required, as location is not easily accessible by transit)

This is an immediate opening, and interviews are being scheduled right away.

If you’re looking for a career where you can take ownership, grow your skills, and be part of a collaborative team, we’d love to hear from you!