Job Summary The Support Associate III reports to the Informatics Manager, and is responsible for Radiology Information System (RIS) and Picture Archive and Communications System (PACS) system input within the New Hanover Health Network to include patient data, orders, scheduling, scanned documents, replicating image media, and handling all the film to be digitized or hung for diagnosis. The Support Associate III will work in conjunction with the Radiologists, Film File Coordinator, and functional area diagnostic and clinical area leads to ensure proper workflow in Network Radiology, update daily schedules when necessary, and assist internal hospital entities and external customers in person, or on the phone with any problem. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications Additional Skills (required): Basic computer skills necessary. Telephone operation and filing experience required. Must possess relevant experience in clerical duties sufficient for independent functioning with minimal direction necessary. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. Performs other duties as assigned. Additional Skills (preferred): Preference to candidate with knowledge of Epic Electronic Health Record and/or Radiant RIS application, Fuji PACS or other Radiology-based computer systems. Job Opening ID 97627