Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. 

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.  Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.  We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities. 

MSS Tech is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organisation.

Fixed Income Post Trade Platforms and Technology solves some of the most interesting and complex challenges in the financial industry to help our global business and its customers succeed. Shipping code early and often using Agile and DevOps principles is critical for us to deliver business value, with continuous improvement and learning at the centre of everything we do.

As our Support Analyst, you will:

Own and manage delivery of complete feature end to end right from requirements to deliveryCollaborate actively with business stake holders and project managers and manage the expectationsContribute towards architectural designs of Summit components time to timeContribute towards improvements of DevOps standards within the teamProvide technical support, analyse and help to resolve the user queries raised by the business usersContribute towards the improvements of the platform by reducing the technical debt in the system

What Your Day will Look Like:

Deal with business users and successfully eliciting detailed information from them under pressured circumstances.A high degree of project responsibility. The ability to own projects and see it through from inception to closeIncrease capability and knowledge of the team on Finastra Summit and FIS RIMSResponsible for production delivery by becoming the effective bridge between different IT Development, change management and business stakeholdersIdentifies problems and help implementing technical solutions to fix themAbility to understand challenges and deliver on the application upgradeProvide BAU supportShould work within defined timelines and meet quality goalsClosely monitor EOD batches and co-ordinate with vendor activelyUnderstand user queries/issues, analyse it and provide resolutionIncident Handling, Management and ResolutionCollaborate with wider global teams and communicate seamlessly with IT and Business/Ops stakeholders