**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **Job Title: Logistics Operations Supervisor** **Location: South Africa, Johannesburg** **Summary** Responsible for managing domestic courier operations and logistics support across branches and technicians. Ensures timely delivery of shipments, optimizes routing and cost efficiency, and leads a logistics support team focused on spare parts fulfilment to expedite service calls. **Key responsibilities:** + Act as a key support to the Services Parts Operations Manager (SPM), assisting with daily operational management and issue resolution. + Ensure timely and cost-effective fulfillment of parts demand by coordinating with remote teams to process customer orders, resolve holds, and communicate delays. + Manage domestic logistics, including courier relationships and shipments between branches and field technicians. + Monitor and ensure delivery SLAs are met; track performance metrics and optimize delivery routes to reduce transit times and costs. + Evaluate and onboard new courier services and routing strategies across provinces to improve efficiency. + Lead a logistics incident management team, overseeing spare parts sourcing, dispatch, and expedited deliveries to support rapid service call closures. + Collaborate with internal departments and external partners to ensure smooth logistics operations. + Maintain accurate documentation for all shipments and dispatches. + Track and report logistics KPIs such as delivery times, cost efficiency, and service resolution rates. + Conduct regular team meetings, provide coaching, and deliver performance feedback. + Support the SPM in aligning logistics execution with financial targets and budget constraints. + Maintain deep knowledge of assigned processes and procedures; identify and implement improvements to better support evolving business needs. + Provide internal updates on escalated parts orders and generate reports using desktop tools. + Review vendor invoices, identify discrepancies, and support resolution. + Analyze performance gaps and collaborate with the SPM to drive continuous improvement. + Adapt to changes in industry, customer requirements, and company strategy, supporting the SPM in leading smooth operational transitions. **Systems involved:** + Microsoft Office Suite (Excel, Word, Outlook) + Astea (IFS Alliance) **Key requirements:** + 2+ years of experience in courier or logistics operations. + Strong understanding of domestic shipping and route optimization. + Experience in inventory and parts management is a plus. + At least 4 years’ experience in a similar position + Tertiary education in Logistics would be a plus **Competencies:** + Strong analytical and problem-solving skills. + Excellent communication and stakeholder management. + Proficiency in Microsoft Office Suite. + Ability to work independently and lead a team. + Strong organizational and time management skills. + Adaptability in a fast-paced, deadline-driven environment. + Excellent communication and interpersonal skills + Team Player + Supervisory skills + Analytical + Problem Solver + Target oriented + Self-driven \#Li-GB2 #Li-Hybrid Offers of employment are conditional upon passage of screening criteria applicable to the job. **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.