Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

The Position

Specific Results associated with this position include:

Key Performance Indicators:

Process Returns from Engineers and Customers in targeted timeframeResolve discrepancies within expected timeNumber of open RMAs

Key responsibilities include, but are not exclusively:

Working in compliance with legislation and IMS (required for all)Process FSE and customer product returns and conduct product failure analysisHandle day-to-day RMA receiving / shipping activitiesWork closely with internal departments such as Operation, Customer Service/Technical Support, Quality and EngineeringWork closely with DHL warehousesAging and maintenance of reports associated with returned parts

Proficiencies:

The successful candidate will possess the following combination of education and experience:

Education, training and experience that demonstrate the required skills.Excellent written and verbal communication skills in EnglishYou are a great teammate and have ability to work independent.No nine till five mentalities.Requires outstanding problem solving, follow-through, attention to detail and interpersonal connections.Ability to maintain integrity and courtesy under pressure.Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, integrity, and strong team and customer orientation.Knowledge of Microsoft Office and like software products for reporting and analysis (i.e. MS Excel, MS Word, MS Power Point)Good solid understanding of ERP system

At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and supply to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.