Job Summary

This position performs scheduled tasks, including ad-hoc/projects for overall demand & supply planning, logistics and customer service activities through product/information flows, focusing on key metrics, compliances, and supporting business growth, and ensures timely supply of goods maintaining the accuracy of inventory records including product returns, while managing short UBD & inactive inventories. The Supply Chain Specialist also responsible to drive monthly Sales & Operations (S&OP) Planning Process and execute and monitor of all supply & distribution planning related to activities to ensure timely availability of material while meeting inventory targets, minimizing obsolescence and optimizing costs.

Job Responsibilities

Demand Planning & Forecasting

Lead monthly S&OP review meetings and challenge the assumptions and numbers provided in the analysis in order to solicit functional knowledge to improve forecast accuracySubmit periodic Net Requirement Forecast through SAP, based on cross-functional discussions, analyses on sales forecast, new product launches, phase-In/out schedule, etc.Work closing with sales and marketing teams, regulatory, global planning, and local supply chain team striving to provide and accurate demand signal

Supply Planning

Review and manage STOs generated by system. Minimize manual processPlace manual STOs when requiredFollow up and expedite shipment with distribution centers/ factories/ suppliersDetermine and maintain SNP parameters in SNP

Customer Order Fulfillment

Manage all kind of customer Service activities for assigned business units including customer purchase receiving, sales order creation, delivery date maintenance, backorder management, credit limit check, invoicing, credit memo communications, distribution coordination with 3PL/ Warehouse, and monthly sales closingMaintain customer/ pricing master, and accurate system transactions and related communications for corrections, etc.Handle customer queries, product complaints, recalls and exchangePrepare shipping documents (invoice/ packing list/ others) as required by L/CResolve customer’s complaints to customer satisfaction and proactively identify root cause to prevent reoccurrenceGenerate order and invoice reports as requiredWork closely with regulatory to ensure proper license is valid for distribution

Inventory Management

Act on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impactManage reverse logistics – PER, Returns for repairs, Warranty, etc.Coordinate periodic inventory counts including field inventoryReconcile and close discrepancy of inventory discrepancy in ERP, against WH/ 3PL/ field inventory Coordinate periodic inventory counts for 100% accuracyCommunicate implementation plans (and relevant changes) to geographies consistent with marketing & integrated business plansEnsure inventory policies & LBE targets are met. Work closely with commercial, marketing and finance team to create right inventory controlMonitor safety stock and reorder points without hampering the customer service levelsContribute to phase-in/phase-out processes for assigned product lines. Communicate implementation plans (and relevant changes) to geographies consistent with Marketing & integrated business plansMonitor DOH and drive DOH reductionCoordinate inventory allocation and/or transfer during times of supply constrain or in excess

Reporting

Create reports on sales/demand forecast accuracy, run-rate, inventory, short UBD, expiry etc.Maintain forecasts and planning factors in demand planning system

Continuous Improvement

Execute continuous improvement focusing on supply chain processesDrive inventory optimization and DOH for cost savingProvide trainings to team members to enhance quality of work

Requirements: Education and Experience

A diploma or equivalent of College graduated At least 3 years of working experience in similar roles Demonstrates excellent telephone and interpersonal communications skills  Able to work independently and as part of team Able to organize and prioritize work Demonstrates basic level of computer literacy with high numerical accuracy Have in-depth knowledge of various forecasting techniques, root cause analysis as well as ERP systems