We're seeking an experienced Supply Chain Quality Manager to oversee Supplier Quality across Amazon Key programs. This role will be responsible for ensuring products are manufactured for quality throughout the entire product lifecycle by establishing goals, monitoring performance, conducting failure analysis, international trade and compliance, and implementing automation.

Key job responsibilities
• Ensure products comply with Amazon's quality, performance, reliability, as well as safety and trade requirements worldwide
• Drive manufacturing excellence through data-driven approaches to identify quality trends, predict potential issues, and implement preventive measures across supplier networks
• Manage and coach suppliers to improve quality management systems, manufacturing processes and customer satisfaction; utilize AI-powered analytics to provide data-driven recommendations and Supply Chain automation improvement
• Design and operate scalable quality management programs and develop best-in-class processes and systems
• Own Global Field Replenishment Strategy and RMA
• Communicate quality and process requirements effectively to non-technical stakeholders through data visualization and analytical insights





A day in the life
You'll collaborate closely with cross-functional groups within the Amazon Key (and Ring) organization. The ultimate goal is to ensure our customer received the right product, in the right place, at the right time. Every day will be different and additional responsibilities may be added based on the needs of our customers.

About the team
At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.