Supply Chain Program Manager - Delivery Quality

We're looking for an exceptional Program Manager to lead delivery quality optimization across our Australian network. This is a high-impact role that will drive quality improvements affecting millions of customer deliveries while ensuring operational excellence across First, Middle, and Last Mile operations.

Role Impact:
You'll lead strategic quality initiatives focusing on:
- Optimizing delivery quality metrics including DEA, FDDS, and FTDS
- Developing comprehensive AU-wide quality measurement systems
- Leading quality improvement programs across network touchpoints
- Building and maintaining relationships with key stakeholders across operations
- Implementing data-driven solutions for systematic quality challenges

Key Responsibilities:
- Own and optimize end-to-end delivery quality metrics across the network
- Lead Weekly and Monthly Business Reviews (WBRs/MBRs) for quality performance
- Develop and implement quality contingency management strategies
- Create and maintain quality scorecards and reporting systems
- Partner with Customer Service, First, Middle and Last Mile Operations Teams to align on quality expectations and resolution paths
- Drive continuous improvement in key metrics through root cause analysis
- Establish and track quality goals across operational departments
- Lead cross-functional projects to enhance delivery accuracy and customer experience

What You'll Need:
- Strong analytical skills with proven experience in metrics management
- Excellence in stakeholder management across multiple operational teams
- Demonstrated ability to translate data insights into actionable improvements
- Proven track record of leading complex quality initiatives in fast-paced environments
- Advanced Excel skills and proficiency with data visualization tools (SQL skills a bonus)
- Experience in transportation quality management preferred
- Bachelor's degree in Supply Chain, Engineering, Business, or related field

This role offers the opportunity to directly impact customer satisfaction while optimizing quality processes across one of Australia's largest delivery networks. You'll work with diverse teams across First, Middle, and Last Mile operations to drive meaningful improvements in our delivery performance and customer experience.