Lead the design and execution of end-to-end supply chain strategies for implementing device service programs across Amazon's Last Mile fleet of vehicles in North America. This role will create and optimize business processes for device service, managing objectives around uptime, customer experience, and service cost. This leader will work across multiple internal stakeholder groups as well as external partners to raise the bar for Amazon’s Last Mile Fleet.

Key job responsibilities
• Design and implement scalable supply chain strategies and operating models for device service programs across hundreds of locations
• Create and optimize end-to-end supply chain processes from concept through design, testing, implementation, and scaling
• Develop innovative solutions to complex device service challenges while maintaining high quality standards and cost efficiency
• Lead significant cost reduction and performance improvement initiatives across the retrofit supply chain network
• Drive continuous improvement in quality, cost, service, and technology implementation
• Manage strategic relationships with key stakeholders and suppliers
• Create and maintain performance metrics and analytics to drive data-based decisions
• Identify and mitigate long-term risks before they become roadblocks

A day in the life
Amazon is looking for a Supply Chain Mgr., Device Service to design and execute strategies to optimize service performance for our growing count of vehicle tech devices to support safety, delivery performance, and delivery service provider satisfaction. This leader will work with internal product owners, third-party manufacturers, and third-party service providers to expand service capacity in the device repair space, drive performance in quality of repair and speed of turn around time.