Job title: Supply Chain Customer Engagement Manager (CPFR)

Grade: L3Hiring Manager: Carmen EscamillaLocation: Mexico City, MexicoJob type: Full time, Permanent

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About the job

Our Team:

As Supply Chain Customer Engagement Manager you will be accountable for Supply Chain Customer Engagement strategy of all customers according to differentiated service model based on segmentation. Lead the Supply Chain Customer Engagement team and work in close collaboration & complementary to Trade. Act as the primary liaison with Trade and Order-to-Cash leadership to enhance service levels, optimize cost-to-serve, and ensure customer satisfaction, consistently delivering a positive experience and adding value at every interaction.

Main responsibilities:

Leads SC Customer Engagement team: Creates an inspiring team environment with an open communication cultureSets clear targets for team members & oversees achievement of these through coaching, support & KPI measurementDevelops team members with tailored Individual Development Plans (IDPs)Accountable for SC Customer Engagement strategy of all customersDefines engagement strategy per customer segment according to differentiated service modelVIP Customers - Face-to-face collaboration with proactive focus on tactical joint-value creation & satisfactionPriority Customers - Proactive customer care, driving demonstrated higher levels of service & satisfactionTransactional Customers – Reactive customer care. Protection of value and compliance with trade terms. Minimize inefficienciesDepending on local organizational structure, has specific SC Customer Engagement responsibility on the top-segment (VIP) customersCollaboration with Global Customer Fulfilment CoEActs as local extension to Global Customer Fulfilment CoE, driving local execution of global strategy, providing coaching & support network to other SC Customer Engagement associates  Actively participants in Global Customer Fulfilment community, sharing local best practice & adopting best practice seen elsewherecommunity, sharing local best practice & adopting best practice seen elsewhereActively contributes to global strategy developmentAgree targets for value-creation & satisfactionAccountable for key SC Customer Engagement activities of the teamSegmentationSimplificationCollaborationCustomer ExperienceO2C Transactional Experts collaboration

About you

Experience: Relevant experience in a leadership role in Customer Fulfilment within Supply Chain operations or in CPFR activities, preferably within the Biopharma industrySoft skills:Demonstrated ability to effectively engage external customersStrong project management skillsStrong analytical skillsSkilled in scenario planning, risk/benefit analysis, contingency planning and problem solvingStrong willingness to drive change as well as good internal marketing and communication skillsStrong negotiation and communication skillsDemonstrated high standards of integrity, professionalism, and commitmentAbility to motivate and influence resources that do not report directly to incumbentStrong team facilitation and relationship building skillsDemonstrated ability to anticipate future consequences of scenarios and identify mission critical issuesTechnical skills:Knowledge of upstream Biopharma processesStrong understanding of downstream Biopharma processes and local trade environmentUnderstanding of Customer Experience principlesUnderstanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvementsExcellent systems (SAP, CCM, MS Office) skillsEducation: Bachelor’s degreeLanguages: Proficient in English and Spanish

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-LAT

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!