Airswift is seeking a Supplier Support Analyst to work with one of our major LNG clients in Houston, TX, for a 6-month assignment with possible extension.
Provide suppliers with the required support and training to ensure effective and efficient interactions throughout the supplier’s lifecycle.
Job Responsibilities:
Attend and resolve or escalate supplier’s and business users’ requests, inquires, or issues in their interactions with the company on supplier onboarding, supplier data maintenance, supplier invoicing, and specialized service providers’ platform utilization by performing the following tasks: Provide guidance on onboarding process, forms, system use and required information and documentation. Provide guidance on uploading/updating their information on Ariba. Attend Ariba technical issues requests, create a Solman ticket for the issue and monitor completion. Provide guidance on invoice upload in Ariba. Provide guidance on the registration process and documents’ upload on the specialized services providers’ platform. Escalate to the appropriate channel any issue that could not be resolved, monitor the status of the request, and communicate final solution to requesting supplier or business user. Act as single point of contact for suppliers’ and business users’ requests, inquires or issues related to Supplier Management processes. Proactively monitor the registration process for the assigned Supplier and provide ongoing support to ensure suppliers understand the process and utilize the systems effectively. Support suppliers phase out due to inactivity by performing the following tasks: Receive monthly report of suppliers entering inactivity period (excluding exceptions) and submit supplier list to reviewers (Buyer/Internal Users), previous validation with AP any pending payments. Update and finalize supplier list based on Buyer/Internal Users feedback. Send supplier list for Supplier Onboarding, Vendor Master and Supplier Support Lead approval and update list based on Supplier Onboarding, Vendor Master and Supplier Support Lead recommendations. Support suppliers phase out due to underperformance or unsuccessful compliance checks by performing the following tasks: Receive list of suppliers to be phased out because of underperformance or compliance check not passed and submit supplier list to reviewers. Receive reviewers’ approvals and send to Supplier Onboarding, Vendor Master and Support Lead the supplier list for final approval. Identify opportunities to improve company's onboarding and registration process by performing the following tasks: Assess current process to identify pain points, bottlenecks, or inefficiencies in supporting client’s goals and objectives. Gather supplier’s feedback to gain insights into their experiences and challenges with the current process. Conduct analysis to identify and recommend improvement opportunities to achieve operational objectives and goals. Support the design and implementation of new processes. Participate in supplier training activities as required by Supplier Onboarding Vendor Master & Supplier Support Lead. Support process improvement opportunities as required by Supplier Onboarding Vendor Master & Supplier Support Lead. Required Skills: Knowledge and hands-on experience with Ariba SLP modules and Supply E/R platform. Good verbal and written communications skills. Ability to work with varied stakeholders to resolve supplier and third-party queries. Working knowledge of Microsoft Office 365 Tools (Excel, Word, PowerPoint, OneNote, etc.). Ability to have a continuous learning mindset. Education/Experience: Bachelor's degree in administration, accounting, international business or related field of study or a combination of education and experience required. 3+ years of experience in supplier onboarding and supplier data maintenance required 3+ years of working experience in multinational/multicultural teams preferred. Other Qualifications English/Spanish proficiency highly preferred. Licenses and Certifications Supply Chain Modules Certification preferred.