Essential Functions

Technical Setup & Activation of CRM and pharmacy softwareInitial setup of technical interfaces and activation of pharmacy software.Retrieve monthly and wekly data, communicate soft houses, maintain and monitor weekly & monthly reportsLaunch software and train pharmacy users.Monitoring & Issue Resolution, intermediate between pharmacies and software housesMonitor the environment using established tools and ensure processes are completed on schedule.Respond and correct job failures according to procedures. - potential issues created and list of potential resolutionsEscalate issues requiring second-level support as per call escalation procedures.Execute special processing requests and request permanent changes for identified problems.Problem ManagementEnter issues into the problem management tool for follow-up and resolution.Update relevant areas of outstanding issues requiring further follow-up.

Qualifications

Bachelor's DegreeOne (1) year of experience in similar environment.Strong job control language skills or distributed platform operating and pc operating systems skills.Proficiency in scheduling software packages as used by IQVIA and problem management tools.Analytical/problem solving skills.Demonstrated communication skills with a customer service focused approach

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com