Summary Serves as an Support Manager in an ATC-11 combined control facility responsible for planning and directing the operations in the facility; or planning and directing multiple support activities for the facility such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas. Responsibilities The Support Manager reports to the Air Traffic Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry.Communicates and reinforces diversity and EEO policies and programs in all areas of responsibility, including selections, training, and transfers. Participates in the labor-management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner. Assigns and reviews work. Plans work and sets priorities and schedules. Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; Identifies and arranges for developmental and other training needs of subordinates. Makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends/approves awards. Deals with labor representatives concerning workforce issues. Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels. Provides input to and contributes to the accomplishment of facility goals and objectives. Serves as a member of the management team to improve organizational performance and to meet strategic goals. Integrates support resources with operational needs to maintain effective air traffic control service, and may work other than administrative shifts to meet this requirement. Using measures of organizational performance, continuously reviews work processes to assure that results meet the agency's mission and the customer's needs, adds value to facility services, and are efficiently achieved. Provides training, coaching and guidance to subordinates and facilitates team building throughout area(s) of responsibility. Directs a highly technical workforce that provides either air traffic control services and/or tactical and strategic support. The work impacts the effectiveness and efficiency of the day-to day operations of the facility. Work typically impacts the safe, orderly, and expeditious movement of aircraft as well as the efficient operation of segments of the aviation industry. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications In conjunction with the qualification requirements outlined in the OPM Qualification Standards for General Schedule positions in the 2152, Air Traffic Control series, the requirements listed below determines the basic qualification requirements for Manager, Supervisor, and Support (MSS) positions in the terminal and en route options. Please read the qualification requirements described below. For MSS-1 through MSS-4 positions, applicants must have the following specialized experience requirements: 1) Must have held an FAA 2152 FG-14 or above regional or headquarters position for at least 1 year (52 weeks); OR 2) Must have been facility rated or area certified for at least 1 year (52 weeks) at an ATS facility; Note: an employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position, since he or she has been performing the higher graded work; OR 3) Must have held an MSS position for at least 1 year (52 weeks) in an ATS facility. In addition to the qualifications listed above for MSS positions, the chart for MSS positions will be used to determine which career level applicants are qualified to make application. NOTE: FSS falls under Systems Operations within ATO. FSS Air Traffic Controllers would need to meet the requirements listed above by having experience in Air Traffic Services (ATS) Facilities or as stated in 1. (pertaining to regional or headquarters experience). QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. "In accordance with HRPM EMP 1.29/1.29a, this position may be a Career Enhancement Assignment Program (CEP)/Career Progression (CP). The selectee (s) may be eligible for pay retention. Career diversity is not enhanced when an employee is assigned to a staff or supervisory position in which they previously held on a permanent basis. ATO CEP/CP selectees will be required to certify eligibility." Education Education may not be substituted for experience. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements Type Appointment: Temporary Full-Time, NTE 1 year, may be extended (may not be made permanent) Interviews: Some all or none of the applicants may be interviewed. Requirement for Security Clearance: Selection and placement are contingent upon waiver or completion of satisfactory security requirements for Position Sensitivity 2 level, secret. Early Retirement: This position is covered by Public Law 108-176 (not subject to mandatory separation) Receipt of Applications: To be considered for this announcement, you must complete the on-line application through USAJOBS/AVIATOR systems. Applications must be posted prior to the closing date of the announcement. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA