**Supervisor Treatment Team Lead** **Location: Vancouver, BC** **Reports To:** Hospital Manager, Medical Directors **Job** **Summary:** The role of the Supervisor Treatment Team Lead will support, lead and direct a team of RVTs, VTs, TAs, and volunteers in a professional, supportive and kind manner while recognizing the responsibilities involved in responding to client and coworker questions. The Team Leader will also work closely with the hospital’s leadership team to promote a positive hospital image and continuously strive for the betterment of our people and the hospital as a whole. The Team Leader will work full-time (40 hours/week), working closely with the hospital’s Leadership Team to promote a positive hospital image and continuously work towards the betterment of our people and the hospital as a whole. **Duties and Responsibilities:** The following serve as examples and are not all-inclusive: + Ensures all new staff members receive orientation and adequate training. Regularly check in with new staff members with regard to training and performance management with documentation. + Provides support, coaching/mentoring and motivation to all team members by being present on the floor for various shifts and checking in with DVMs on duty regularly. + Creates an inspiring team environment with an open communication culture. + Leveraging the strength of the collective treatment team to grow and develop one another, building a culture of continuous improvement. + Recognize limitations of team or individual members and assess what can be done to resolve the situation proactively. + Recognizes conflict within the team and attempts to resolve it in a timely manner. Submit incident reports regarding such conflict when appropriate. + Produces schedule (Legion) and ensures an equal/fair rotation for all treatment associates. Reduces overtime through effective scheduling. + Coordinate vacation coverage to ensure all shifts are adequately staffed and work closely with the Leadership Team to ensure appropriate coverage. Coordinate relief coverage as necessary. + Assists with interviewing and hiring new staff members for the team. Follow through with the onboarding process for new team members. + Assigns time to administrative duties in partnership with the Hospital Manager. + Attend Leadership meetings and contribute feedback and solutions while ensuring complete confidentiality. + Listens to team members’ ideas and concerns and leads with empathy. Act as a mediator and advocate. + Assists with conducting performance reviews for team members and gathering feedback from other hospital staff members. Implements appropriate development plans with documentation. + Assists with Coach & Connect sessions with each team member quarterly or on an as-needed basis. + Assists with planning regular continuing education events for the team to be held in conjunction with regular meetings or social events whenever possible. + Update training manuals as necessary. Revise protocols, assign responsibilities to team members and recognize inefficiencies and areas for improvement. + Manage payroll timesheets (WorkDay) for team members. + Attends weekly Staff Meetings and prepares departmental breakout sessions when needed. **What VCA Canada Offers** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of **Wellness and Appreciation** you can thrive in! + **RRSP Employer 5 % Match Program ** – saving for your future just got easier! + **VCA Canada RRSP Student Loan** - Ask us more! + A caring culture of  **Wellness and Appreciation!** + **Medical Library** ; 2000+ journals, 600+ textbooks, research, and more at your fingertips! + Competitive wages and health/dental benefits! + Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) + Annual uniform allowance + Exceptional career development: there is room to grow here! + Referral Bonus Rewards + Opportunities to give back to your community through VCA initiatives + Generous personal pet care discounts + Extra perks like shopping discounts and cool wellness apps! **Click “Apply Now”** _VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._ **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**