ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

The Supervisor, Patient Access has oversight and responsibility for designated registration areas with the facility. This position collaborates with the Manager II, Patient Access to drive priority initiatives and in monitoring the performance and effectiveness of the areas under their responsibility.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Keep ProMedica’s mission, “To improve your health and well-being,” as the foundation of employment.

2. Demonstrate personally and foster a work environment that includes ProMedica’s Values: Compassion, Innovation, Teamwork, and Excellence.

3. Provide oversight of all operations within the leader’s span of control.

4. Assign work to staff based on workplans established by manager. Monitor for completion in appropriate timeframes.

5. Manage staffing, resources, and purchases to budget; provide insight for variances.

6. Ensure compliance with all regulatory and contractual requirements related to the leader’s span of control.

7. Develop and maintain a strong team through training and assessing performance of staff.

8. Participate in selecting team members.

9. Monitor vendor performance, manage issues within scope, and provide feedback to manager.

10. Assist in identifying opportunities for improvement based on subject matter expertise and/or team feedback.

11. Strive for continuous improvement by focusing on employee engagement, customer relations, quality standards and accountability, and performance standards and accountability.

12. Collaborate with other department leaders to execute on department initiatives.

13. Ensure consistent application of policies and procedures related to the leader’s span of control.

14. Collect, report and review data related to KPI’s and functional goals. Ensure staff performance of duties related to action plans.

15. Maintains and develops communication channels with staff through department meetings, email, and one-on-one mentoring, either in-person or virtual.

16. Provides feedback to the manager on issues impeding timeliness or quality of process and offers recommendations for improvement.

17. Support the work environment by empowering staff to solve problems and address issues.