C.H. Robinson is seeking a Supervisor Service Delivery to ensure the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will be responsible for Service Delivery Excellence and Customer Satisfaction, Personnel Development and Management, and driving Operational Excellence through a Continuous Improvement approach.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Strategy:

Drive consistent execution that meets Service Delivery requirements and expectationsLeverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gapsLearning and utilization of continuous improvement methodology in management of KPIs for the service delivery teamIdentify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions Key customer contact for Service Delivery (Operational) needs  Collaborate with multiple areas of the business to drive standardization of leading practices

Team Leadership:

Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development PlanEnsure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectivesEnsure service delivery team has resources required to execute day-to-day operationsCoordinate schedules to ensure proper account coverage.  Examples of but not limited to PTO, meals, breaksMaintain and utilize Account Specific Onboarding for new team membersOther duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Required:

Minimum 3 years of experience in operations and/or customer/client service facing roleExperience mentoring and or coaching small project teamsAbility to travel up to 7.5% (domestically and international)

Preferred Qualifications:

Preferred:

Bachelor’s degree from an accredited college or universityPrevious supervisory experienceExperience executing businesses through Standard Practices and Operational Excellence methodologiesProficient in Microsoft Office Suite of programsStrong problem-solving and conflict resolution skillsAbility to adapt and lead in a fast-paced environmentStrong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional mannerAbility to develop strong working relationships, both internally and externallyHigh level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership frameworkAbility to work collaboratively within the business settingValues a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave