**FRESENIUS** **CORE** **VALUES:** Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. **PURPOSE** **AND** **SCOPE:** Oversees the daily operations and activities of staff, providing direction, support and guidance as appropriate. Monitors the efficiency and efficacy of the team, ensuring all patient and customer questions/concerns are addressed appropriately and professionally in a timely manner. Coordinates materials, locations, and visits for the Pharmacy Service Group to ensure contacts between FMCRx and customer sites flow smoothly and properly. Provides system and process training for FMCRx operation’s employees, assisting in cross- training between different positions as needed. **PRINCIPAL** **DUTIES** **AND** **RESPONSIBILITIES:** + Supervises the day to day activities of the assigned team ensuring that each individual’s workmeets the establishedperformancestandardsregardingthedispensing of pharmacyproducts + Monitorsandevaluates the workflow of the team ensuringappropriatebalanceandallocation of tasks forefficient and timely processingand dispensing + Monitorsenrollmentvolume and timelinesforquality control assessmentandidentifyingtrendsandissues. Recommends process and operational improvements as appropriate. + Ensurescustomer/patientsatisfactionandfacilitatesproblemresolution, fielding escalated calls and issues as needed. + Works with pharmacy/management to create andmaintainstaffing levels withinoperations.Coordinatesandschedulesmeetings/trainings and coordinatescommunicationbetweenpharmacy and officestaff. + Assists with training new and existingemployees.Coaches staff in operationalactivities to ensurecompliancewithdepartmental and organizationalgoalsandobjectives. + Assists with management of departmentstaffing by providing inputregardinghiring, firing, anddisciplinaryactions. Does not have thedirectability to hire, terminate, or authorizesalarychanges. + Acts as the QAControlwithinrespectiveteamandmanages the FMCRxpolicyandproceduresprocess to include:revising and updating the documents,training, andmaintaining mastercopies. + Preparespertinentstatisticalreports,notingtrendsandissues.Providesanalysis and recommendationsto team as well as otherFMCRxmanagement. + Preparessummaries of FMCRxoperations staff efforts,contacts, and resultant patient enrollments to supportmanagement decisions. + Providesanalysesandothersupportservices for theDirector of Operations. + Providesadministrativesupport on an as needed basis for Executive Team + Facilitatesnew patient sign up process, troubleshootingproblemsas they arise. Participates in patient acquisitionprocess as deemednecessary + Processesinitial application and pre-enrollment form with patient verification + Entersapplicant data in the system + Tracks patient status within theapplicationprocess,addresses any problems. + Coordinatesproduction of marketing materials; to include; new enrollment information and patient/staffeducationmaterials. Ensures appropriateinventory of materials to meet customersalesefforts. + Works with PharmacyRepresentativesto ensure materials are availabletosupport marketingefforts. + Assistwithvariousprojectsasassignedby a directsupervisor. + Otherdutiesasassigned. **Additional responsibilities** **may** **include** **focus** **on** **one** **or** **more** **departments** **or** **locations.** **See** **applicable** **addendum** **for** **department** **or** **location** **specific** **functions.** **PHYSICAL DEMANDS AND WORKING CONDITIONS** **:** + The physicaldemandsandworkenvironmentcharacteristics described here are representative of those an employeeencounterswhileperforming the essential functions of this job. Reasonableaccommodations may be made to enableindividualswith disabilities to perform the essential functions. + Day to day workincludesdeskandpersonalcomputerwork and interaction with patients, facility staff and physicians.The essential functions of this position may involvefrequent,prolongedperiods of standing,significantperiods of computer use and may requirethelifting, movingor carrying of inventory/equipment (up to 25lbs). + The workenvironment is characteristic of a health care facility with air temperaturecontrolandmoderatenoiselevels.May be exposedtoinfectiousandcontagiousdiseases/materials. + The position may require travel between assignedfacilities and variouslocations within the community. Travel to Regional,DivisionalandCorporatemeetingsmay be required on occasion. **SUPERVISION:** + MayberesponsibleforthedirectsupervisionofvariouslevelsofOperationsstaff. **EDUCATION:** + Bachelor’sDegreerequired **EXPERIENCE AND REQUIRED SKILLS** **:** + 2 – 3 years’experienceas a lead(internalpromotion);or 1 – 3 years’experienceas a Supervisor. + Previousexperiencein a pharmacypractice;retailormail-orderpharmacyexperiencepreferred. + Dialysisorpharmacyexperience a plus + Excellentcommunicationskills + ComputerSkillsincludingWord,ExcelandPowerPoint. + Excellentwrittencommunicationsandcopywritingskills – goodeyefordesignandlayoutofprintedmaterials. + Exhibitsattentiontodetailespeciallyintabulatingfacilitylists,contacts,salespresentations,andclosings. + Abilitytoconductanalysisprintingandmaterialinventorycosts. + Exceptionalattentiontodetail **Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.** **EOE, disability/veterans**