The Corporate Business Office (CBO) Supervisor works closely with the respective CBO Manager. Responsible for coordinating and leading a designated area within the CBO across a multi-facility integrated healthcare delivery system; which includes all insurance billing and self-pay associated with HFHS hospitals, outpatient clinics and employed physicians. Responsible for oversight and support of the designated area of responsibility to provide timely billing processing and ensure accurate response to customers. Builds and maintains strong working relationships with departments to resolve patient inquiries. 

Payment Application: Supervisor is responsible for functions related to timely and accurate posting of insurance and patient payments. This includes but is not limited to: 

Application of cash and contractual adjustments/discountsResearch and follow up of misapplied or missing payments Timely balancing and reconciliation of all cash posted Document storage and retention. Timely resolution of self-pay credit balances 

 

EDUCATION AND EXPERIENCE: 

Associates degree in Business Administration, Accounting, or related field preferred. Two years of experience with healthcare accounts receivable required. Knowledge of best practices related to revenue cycle operations and day-to-day functionality. Knowledge of CPT and diagnosis coding and Third Party billing regulations preferred. Experience at a large, complex, integrated healthcare organization preferred. Experience with insurance billing, patient accounting systems and other related applications preferred. Communication skills and the ability to interact effectively with staff. Ability to manage, coordinates, and leads simultaneously. Ability to estimate time frames and meet projected deadlines. Ability to work with a variety of individuals in executive, managerial and staff level positions. Ability to work independently. Ability to understand and lead change. Goal oriented, exceptional interpersonal skills, change management and political skill. Additional Information Organization: Corporate Services Department: CBO - Payment Application Shift: Day Job Union Code: Not Applicable