**Company Description** **WHO ARE WE?** Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. **_Work That Matters, People Who Care._** **Job Description** **WHAT'S THE JOB?** **Job Purpose:** The supervisor who will be the day-to-day liaison between the contract’s day of operation and the GTAA TSR. They will coordinate the movement of personnel in collaboration with the TSR’s to ensure and optimize efficient passenger processing and terminal flow. **The salary for this position ranges from $40K-$42K.** **Main Duties and Responsibilities:** + Ensure all OSRs are greeting members of the travelling public using the active offer other French terminology as required by the GTAA + Successfully complete all required training and courses + Perform the work in accordance with instructions and directions issued by the + GTAA + Act as a first point of contact for customer complaints/escalations and address as required. + Have an acceptable technical knowledge to work with automated processes + Always greet passengers with “Hello bonjour” + Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areas + Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas + Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks + Control the backflow of passengers into controlled/areas + Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers + Establish effective working relationships with other TSR’s and MO’s to ensure the availability of services consistent with passenger needs + Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events + Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers + Convey a professional and welcoming presence by interacting with employees, members of the traveling and general public while multi-tasking + Enjoy meeting and working with people while having an outgoing and engaging personality + Listen carefully and have patience with all passengers or visitors to Pearson + Be proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistance + Take direction and react quickly to changing priorities + Achieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs) + Maintain sharp observation skills along with awareness of surroundings + Read memos and communications before shift commences + Perform any additional duties assigned by management + Ensure stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan. + Ensures realigned or added stanchions when queues grow to maintain line management + Ensures clean stanchions to maintain serviceability + Always ensure care and control of any technology devices **Qualifications** **WHO ARE WE LOOKING FOR?** + Successfully completed a minimum high school education or possess equivalent work + related experience 3 years of customer service experience + Ability to use a handheld device to record data + Becomes a “I Am Toronto Pearson Ambassador” + Possess clear, concise communication skills in English; French speaking an asset + Ability to read, understand and provide guidance/instructions to others + Ability to realign stanchions + Ability to work individually or within a team + Minimum High School diploma or Grade 12 education + Customer Service experience an asset + Have a clear criminal record + Must be eligible to work in Canada. + Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues + Self-motivated individual with a strong attention to detail. + Excellent written & verbal communication and active listening skills. + Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays. + Must be willing to provide Criminal Record check upon request. + Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment. + Successful completion of initial and recurrent company training is a pre-requisite for employment + Ensure sure that your cell phone device is working + Ensure sure that Language Line is available + Ensure sure that Lighthouse is available + Ensure sure that Zello is available + Utilize Lighthouse to complete Post Checklists once they have arrived at their post. + Ensure post cleanliness, health, and safety + Report on any deficiency in kiosk/e-gate technology + Queue Management checks, if applicable. This will provide us with confirmation that the Stanchion + Setup was as per SOP/directive during the time they have attended. **Additional Information** **WHAT'S IN IT FOR YOU?** + Be part of an industry that's more important than ever! + Employee Referral Program! + Career advancement opportunities. + Whereas other companies are downsizing, we are growing! + Be #1 on day 1 by joining an industry leader. + **Salary:** $40,000-$42,000 per year. + Yearly pay increases Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request. \#IND1