About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

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Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities\nSupport the warehouse operations and maintain service programs and logistics service solutions designed to meet the requirements of a specific DHL Supply Chain Customer.\nUpdates the service performance-reporting mechanisms that provide clear visibility of DHL’s performance against the commitment made to the customer.\nAssist the warehouse executive in executing day-to-day operational duties to fulfil the key metrics set by the customer.\nAssigns work schedules, ensures that team members are trained in warehouse processes and monitors their progress.\nTo ensure compliance to customer's requirement & other relevant authorities.\nTo ensure that the customer's enquiries, requests & complaints are promptly & efficiently attended to.\nTo ensure that job functions are met to the level of required expectations & take necessary action if required.\nTo monitor and follow up incoming and outgoing shipment.\nTo monitor daily activities and report to the superior.\nTo ensure the entire shipment received/ shipped out are properly and tallied against invoices and correctly recorded.\nTo guide and advice subordinates on daily operational activity.\nTo ensure the SOP and customer requirements are strictly adhered.\nTo manage and plan workforce required on daily basis.\nTo ensure cleanliness of surrounding working area.\nTo prepare discrepancy report for discrepancy found during incoming/outgoing cargo.\nTo prepare incident report if found any damages or discrepancy during picking/shipping/receiving.\nTo prepare daily activity report and other reports as per request by superior.\nRequirements\nMinimum SPM\nMinimum 2 years supervisory experience in warehouse \nManaging customer expectations of DHL service improvement and operations development\nManage the provision of pro-active Customer Service Management for the nominated customers\nConduct investigation in the event of discovery of discrepancies in cargo.\nEnsure the safety and security of the warehouse premises is maintained by working closely with the Safety & Security Team.\nTrain and guide the warehouse operation staff and new staff in the areas of discipline, safety and warehouse operations.\nAny other responsibilities as required by Management of DSCMY.\nAbility to explain work procedures and safety rules.\n