Executive Job Description: Supervisor - Operations, Admin & Facilities 

Division: North America, South 

Reports To:  Manager - Operations, Admin & Facilities 

Summary: 

The Supervisor - Operations, Admin & Facilities reports to the Manager - Operations, Admin & Facilities and will support driving divisional success by being focused on attracting and retaining top talent and streamlining office operations to maximize quality and efficiency while reducing costs. As a key contributor to a high-performance culture, the Supervisor promotes operational excellence, team accountability, and alignment with Acrisure’s client-focused values. In doing so, playing a key role in fostering a positive environment and culture to ensure an exceptional customer and employee experience across offices in the South Division. 

Scope:  

The Supervisor - Operations, Admin & Facilities supports operational strategies by managing workflows, leading teams, overseeing facilities, and implementing policies for seamless workplace support across the division. This role ensures high-quality service delivery, monitors key metrics, and promotes a culture of accountability and operational excellence in alignment with Acrisure’ s values. 

Essential Responsibilities: 

Team Development & Culture: Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion. Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance. 

Performance Support: Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connects with Manager to relay real-time feedback for teams for increased visibility.  

Compliance & Risk Mitigation: Ensure team adherence to company policies, procedures, and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure. 

Operational Execution: Lead the day-to-day execution of workflow improvements and process enhancements. Promote the use of best practices and standard operating procedures to ensure high quality service and efficiency. 

Office Operations Management: Act as the primary point of contact for office coordinators in your territory for operational support. As well as ensuring they are properly supplied, serviced, and maintained to Acrisure’s standards. 

Facilities Management: Responsible for successfully managing and coordinating real estate strategies for office locations, office expansion, consolidation, and decommissioning. While Overseeing logistics for office moves, headcount planning, and employee seating assignments. 

Events & Operations: Overseeing coordination of onsite events, meetings, conferences, interviews, orientations, training sessions, and other activities.  

Special Projects: Identifying resources and overseeing support of special projects. 

Cross-Functional Collaboration: Manage communication within the division, including workflow/policy changes, appointment coordination, and report distribution. 

Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies. 

Essential Qualifications: 

Bachelor’s degree in business administration or related field is preferred 

Minimum of 3 years of progressive experience in the insurance and/or financial services industries 

Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence. 

Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment. 

Excellent business and people decision-making skills and problem-solving abilities 

Model positive energy and handle stress in the face of challenges and deadlines. 

Excellent leadership and coaching ability 

Adept at cultivating and growing productive, long-term relationships. 

Travel: 

Up to 25% of time required 

The base salary range for this position is $66,173 - $89,528 annually. This range reflects Acrisure's good faith estimate at the time of this posting. Actual compensation will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Candidates must reside within Acrisure’s South Division and have access to a nearby office.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.