Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.
Responsibilities
The OAM Supervisor position assumes responsibility for the daily operations of the Office of Access Management areas, including direct supervision of the Scheduling Operations Specialists, Patient Service Specialists, Patient Appointment Service Specialists and Assistant Supervisor OAMs and other positions as assigned. The individual must apply professional supervisory and scheduling expertise, exercising initiative and proficient organizational skills to perform a variety of duties in support of patients, physicians, employees, referring providers, external organizations and the institution. Works closely with practice leadership to partner in meeting and anticipating practice and access needs. Daily responsibility for patient flow and scheduling, meeting quality and productivity metrics, management, analysis and reporting of appointment metrics. Actively responsible for the recruiting, hiring, orientation and training of work unit employees. Performs competency testing for staff, conducts performance reviews and actively supports professional development of staff. Addresses employee performance and conduct and fairly enforce Mayo Clinic policies and procedure. Individual should be able to identify areas of improvement and implement solutions. Responsible for budget preparation and management. Demonstrates the ability to interpret and communicate relevant data and information. Exhibits confidentiality, flexibility and accountability. Prioritizes heavy work volume for work unit in a fast-paced environment. Performs duties independently and initiates judgment in handling difficult or critical situations.
Qualifications
Associate's degree plus 5 years of related experience or Bachelor’s degree with 3 years of related experience.
Additional Qualifications
One (1) year in a leadership role within OAM or three (3) years working within OAM preferred. Three (3) years of relevant experience including lead roles, project management, supervisory experience, and highly skilled operational expertise is preferred. Three years' of training experience preferred. Medical Terminology required. J Prior management experience and/or extensive knowledge of scheduling operations and Mayo Clinic policies and procedures are required. Must have demonstrated strong communication and interpersonal skills, problem solving, organizational ability, flexibility, willingness to participate and induce change to improve efficiency and patient care. Effective coaching, mentoring, and counseling skills are necessary. Must have knowledge of multiple electronic applications which supports scheduling operations and other computer experience is preferred. Able to perform all duties that are assigned under you.
Exemption Status
Exempt
Compensation Detail
$60,548 - $90,854 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday, standard business hours
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Charlie Shelton