Supervisor Implementation Management
Walgreens
Job Summary:
Oversees the Specialty Rx project implementation processes to ensure they are cost effective and achieved in a timely manner. This position Identifies, documents and monitors all project parameters required for implementation and acts as the primary point of contact for management during all implementation phases. The Supervisor Implementation Management develops team members through orientation, training, mentoring, establishment of objectives, communication of rules and performance management. It also handles adhoc, nontraditional implementations and projects as business needs arise while acting as a subject matter expert for internal/external projects and implementations.
Job Responsibilities:Responds as a single point of contact for Specialty Pharmacy clients on more complex implementation phases and post implementationsEnsures all project parameter information required for implementation is accurate, complete and supportable before committing to services with the client(s)Continues to work through open items, manages risk point escalation and brings closure in a timely manner to ensure client expectations are reasonable and understoodGathers, verifies, and disseminates all documented information for new client implementationsEnsures thorough documentation and communication with special emphasis on custom components upon completion of all implementation duties including post-implementation follow ups and ensures performance guarantees regarding implementation are understood, agreed to by both parties, documented and achievedResponsible for writing and reviewing Request for Proposal (RFP) responses upon request; leads finalist meetings either by attending or providing information and materialsProcesses complex issue resolution cases escalated from other team members; continues to work with client after implementation to resolve any issues or complete any outstanding itemsEnsures timely response to inquiries and uses knowledge of our clients and systems to troubleshoot the problem, determines what caused the issue, initiates the appropriate steps to correct it, initiates any documentation or procedural updates needed to avoid the issue from being repeated and escalates appropriately for final reconciliationEnsures department leadership is kept informed of project/implementation process, team member performance, critical issues, and achievement of major milestones; recommends mitigation strategy or improvements where appropriateLeads task force committees, initiates discussion, educates other task force members and trains the team on the final product; task forces include, but are not limited to, working groups around process improvements, and the development of new productsCoaches, mentors and develops team members through recruitment, hiring, developmental plans, performance management, career development, training to assure appropriate resources and minimize costs for completion of projects within designated time frames.Develops and implements strategies and polices related to implementationFunctions as the subject matter expert and offers support for other team members or clients while sharing knowledge/project status on a regular basis with team membersOversees strategic account management with implementation of complex components for existing clientsSupervisory ResponsibilitiesResponsible for the development, oversight and implementation of departmental budgetResponsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as neededOther responsibilities as judgment or necessity dictateAbout Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Oversees the Specialty Rx project implementation processes to ensure they are cost effective and achieved in a timely manner. This position Identifies, documents and monitors all project parameters required for implementation and acts as the primary point of contact for management during all implementation phases. The Supervisor Implementation Management develops team members through orientation, training, mentoring, establishment of objectives, communication of rules and performance management. It also handles adhoc, nontraditional implementations and projects as business needs arise while acting as a subject matter expert for internal/external projects and implementations.
Job Responsibilities:Responds as a single point of contact for Specialty Pharmacy clients on more complex implementation phases and post implementationsEnsures all project parameter information required for implementation is accurate, complete and supportable before committing to services with the client(s)Continues to work through open items, manages risk point escalation and brings closure in a timely manner to ensure client expectations are reasonable and understoodGathers, verifies, and disseminates all documented information for new client implementationsEnsures thorough documentation and communication with special emphasis on custom components upon completion of all implementation duties including post-implementation follow ups and ensures performance guarantees regarding implementation are understood, agreed to by both parties, documented and achievedResponsible for writing and reviewing Request for Proposal (RFP) responses upon request; leads finalist meetings either by attending or providing information and materialsProcesses complex issue resolution cases escalated from other team members; continues to work with client after implementation to resolve any issues or complete any outstanding itemsEnsures timely response to inquiries and uses knowledge of our clients and systems to troubleshoot the problem, determines what caused the issue, initiates the appropriate steps to correct it, initiates any documentation or procedural updates needed to avoid the issue from being repeated and escalates appropriately for final reconciliationEnsures department leadership is kept informed of project/implementation process, team member performance, critical issues, and achievement of major milestones; recommends mitigation strategy or improvements where appropriateLeads task force committees, initiates discussion, educates other task force members and trains the team on the final product; task forces include, but are not limited to, working groups around process improvements, and the development of new productsCoaches, mentors and develops team members through recruitment, hiring, developmental plans, performance management, career development, training to assure appropriate resources and minimize costs for completion of projects within designated time frames.Develops and implements strategies and polices related to implementationFunctions as the subject matter expert and offers support for other team members or clients while sharing knowledge/project status on a regular basis with team membersOversees strategic account management with implementation of complex components for existing clientsSupervisory ResponsibilitiesResponsible for the development, oversight and implementation of departmental budgetResponsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as neededOther responsibilities as judgment or necessity dictateAbout Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Confirmar seu email: Enviar Email