About the Role We are seeking two experienced and proactive Operation Supervisor with deep knowledge of customer service to lead a high-performing team. These roles are ideal for individuals who have grown within Customer service functions and are ready to take on a leadership position with minimal oversight. Key Responsibilities + Serve as the primary escalation point + Forecast yearly support and fulfillment volumes to ensure adequate resourcing. + Lead training and onboarding for new team members. + Manage team shifts and adjust staffing levels based on seasonal demand. + Conduct bi-weekly check-ins and monitor team KPIs. Qualifications & Skills + 1–3 years of experience in a customer support helpdesk or similar SaaS environment, or in service-oriented roles. + Prior team lead or management experience, including training and handling escalations, a plus + Strong project management, time management, and organizational skills + Excellent written and verbal English communication skills. + Proven ability to follow documented processes and recognize fraudulent user behavior. + Comfortable creating and presenting slide decks for internal or client-facing updates. + Experience working on a college or university campus is a plus. + Bachelor’s degree in any course Why Join Us? + Be part of a mission-driven team supporting higher education institutions. + Work in a collaborative, remote-first environment. + Opportunity to grow within a fast-scaling global support organization. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.