About the Role

We are seeking two experienced and proactive Operation Supervisor with deep knowledge of customer service to lead a high-performing team. These roles are ideal for individuals who have grown within Customer service functions and are ready to take on a leadership position with minimal oversight.

Key ResponsibilitiesServe as the primary escalation pointForecast yearly support and fulfillment volumes to ensure adequate resourcing.Lead training and onboarding for new team members.Manage team shifts and adjust staffing levels based on seasonal demand.Conduct bi-weekly check-ins and monitor team KPIs.Qualifications & Skills1–3 years of experience in a customer support helpdesk or similar SaaS environment, or in service-oriented roles.Prior team lead or management experience, including training and handling escalations, a plusStrong project management, time management, and organizational skillsExcellent written and verbal English communication skills.Proven ability to follow documented processes and recognize fraudulent user behavior.Comfortable creating and presenting slide decks for internal or client-facing updates.Experience working on a college or university campus is a plus.Bachelor’s degree in any courseWhy Join Us?Be part of a mission-driven team supporting higher education institutions.Work in a collaborative, remote-first environment.Opportunity to grow within a fast-scaling global support organization.

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