Job Description:
Job Title: Dental Care Coordinator Supervisor
Location: Hannibal, MO
Department: Dental Services
Employment Type: Full-time
Shift: Monday – Friday, standard business hours
Job Summary:
Are you a skilled leader with a passion for patient-centered care and team development? Join our Dental Services team as a Dental Care Coordinator Supervisor! In this key role, you’ll oversee daily operations of the dental clinic and lead a team of Dental Care Coordinators to ensure smooth patient scheduling, exceptional customer service, and efficient clinic flow. This role combines operational oversight with hands-on leadership, supporting both administrative and clinical team success.
The ideal candidate is organized, compassionate, and solution-oriented, with a background in dental or healthcare operations and strong leadership experience.
Hannibal, Missouri, is special for its historical significance as Mark Twain's boyhood home, scenic location along the Mississippi River, affordable living, and tight-knit community spirit. It offers career opportunities, including in dentistry, and a high quality of life with its blend of charm, natural beauty, and community engagement. Join us in making a difference in the lives of individuals who seek our services!
Position Perks & Benefits:
29 Days of PTO
Competitive Pay
Eligibility for HRSA Loan Repayment *eligibility requirements
Employee benefits package - health, dental, vision, retirement, life, & more**
Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement
Key Responsibilities:
Supervisory Responsibilities:
Lead, mentor, and support Dental Care Coordinators in daily operations
Assist with hiring, onboarding, training, and performance evaluations
Ensure team compliance with clinic policies, procedures, and regulations
Monitor staffing levels to maintain clinic efficiency and adjust as needed
Address escalated patient concerns or operational issues professionally
Promote a collaborative and positive work culture
Operational Responsibilities:
Coordinate dental care services with patients, providers, and team members
Oversee front office operations, including scheduling, check-in/out, and patient communication
Monitor Point-of-Service (POS) collections, sliding fee applications, and chart review outcomes
Collaborate with the billing team to ensure clean claims and resolve front-end billing issues
Manage scheduling processes across providers and sites for optimal clinic flow
Answer phones, schedule appointments, and ensure message follow-up
Ensure all patient documentation is accurate, timely, and HIPAA-compliant
Identify and implement process improvements for workflow and patient care
Manage team timekeeping and payroll duties as needed
Participate in crisis messaging and on-call duties in coordination with BHR
Other duties as assigned
Education and/or Experience Qualifications:
High School Diploma or equivalent required
CPR certification required
Previous experience in a dental office setting preferred
Prior supervisory or leadership experience in healthcare or dental preferred
Additional Qualifications:
Strong communication and leadership skills
Proficiency in Microsoft Office and practice management software
Excellent organizational and time management abilities
High attention to detail and confidentiality
Ability to problem-solve in a fast-paced environment
Commitment to compassionate, patient-centered service
Supervisory Requirements:
Communicate the strategic vision of the organization to the team
Guide departmental operations and execution of strategic objectives
Foster a team-oriented environment and encourage staff input
Resolve staff concerns professionally with HR support as needed
Lead change management initiatives and continuous improvement efforts
Promote open communication, staff engagement, and high-performance culture
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.


Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness


Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.