Be part of a revolutionary change.

 

At Philip Morris International (PMI), we’ve decided to do something extraordinary. We’re transforming our entire company and designing a future with a clear purpose: delivering a smoke-free future.

 

With big changes come big opportunities. No matter where you join us, you’ll have the chance to innovate and deliver brilliant solutions, while advancing your career and exploring new professional directions.

 

Our transformation is redefining every aspect of our business. From how we make and market our products, to how we engage with our customers and society at large. We’re evolving from the inside out, creating a future that’s as ambitious as it is necessary.

 

We’re looking for a Consumer Engagement Supervisor responsible to lead the perfect execution of consumer and commercial strategies through the executional teams (BOTG Lead and On-Premise Lead), driving awareness, trial, and acquisition across the On Premise channel and key consumer touchpoints. This role provides strategic oversight to leaders managing engagement teams, guaranteeing flawless execution and activations. Additionally, validate LAMPS (Legal Age Meeting Points) negotiations and ensure perfect execution within the channel to generate growth, sell-out, and share of market, with a strong focus on P1.

 

Accountabilities

 

Excellence in Execution and Operational Discipline. Supervise and coordinate the execution of commercial and consumer strategies across all channels (BOTG, On Premise), ensuring the proper implementation of commercial PACs at LAMPS, acquisition, engagement, and retention programs. Additionally, be responsible for establishing and enforcing standardized processes for monitoring, control, and feedback (PMI employees), guaranteeing operational discipline and flawless execution in alignment with company standards and objectives, to generate growth. Increase SO (Sell Out) and SoM (Share Of Market).Maximize User Conversion to IQOS. Lead the implementation of user conversion programs to IQOS, setting clear objectives for BOTG and On-Premise team, monitoring progress through relevant KPIs, and providing guidance and support to teams to ensure the successful migration of users to IQOS products.Team development. Lead and develop engagement leaders who work with BOTG and On-Premise team, ensuring clarity of objectives and high-quality execution. Develop / support training and capability programs for PMI leaders to elevate consumer interaction quality and consumer experience.Consumer and commercial execution. Ensure and validate the flawless execution of PACs at LAMPS, as well as trial, awareness, and conversion initiatives led by BOTG and On-Premise team, through innovative engagement programs fully aligned with commercial priorities and PAC fundamentals. Plan and oversee consumer engagement activations in On Premise and key consumer touchpoints, guaranteeing consistency and consumer experience excellence.Performance. Monitor and analyze KPIs (trials, conversion, Volume, % of PAC) and implement corrective actions to maximize performance.Channel and consumer insights. Identify insights and trends to continuously improve engagement strategies and strengthen brand positioning in key markets.Budget management. Responsible for managing the budget allocated to assigned points of sale, ensuring efficient utilization in alignment with internal policies and conversion targets.Third party management. Ensure the third-party governance process aligned with the company policies. Drive channel growth by managing strategic partner relationships and guarantee the third-party service level to acquire new users for smoke-free products (SFP).

 

Minimum Qualifications

 

College/University Degree in Business Administration, International Business.5 years of experience in commercial, and at least 2 years of experience in trade.English intermediate-advanced.Availability to work on on a flexible schedule, including nightshift and Saturdays.

 

Skills

 

Critical thinkingHighly effective communicationBusiness AcumenManagerial CouragePeople skillsAgilityCapability to analyzeAbility towards priority setting